Mumtaz Farashahi
Mississauga,Canada
Summary
Professional travel expert - Groups, Events & Leisure, with strong organizational and communication skills. Proven ability to coordinate complex travel logistics and manage client relationships effectively. Focused on team collaboration and achieving high-impact results. Reliable in adapting to changing needs and ensuring seamless travel experiences.
Tech-savvy with passion for continuous improvement. Adept at leveraging new tools and methods to enhance productivity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
GROUP TRAVEL CONSULTANT
Travel Edge
10.2023 - Current
- Catering to corporate, sub agents and direct retail clients with group travel request.
- Planning & processing all aspects of the Group event - airline tickets, hotel, conference set up, activities, transportation, dinner reservation & more.
- Creating group integration forms, processes and delegating to the team for corporate groups.
- Negotiating favorable contracts with Airline, hotels and event vendors, leading to cost savings for both clients and the agency.
- Collaborated with team members to develop innovative strategies that attract new sub agents.
- Trained new employees on company protocols, applications usage essential in coordinating group travels efficiently.
- Updated and maintained customer databases to increase customer retention.
ASSISTANT TEAM LEAD
Travel Edge
10.2022 - 09.2023
- Booking and servicing clients on their Luxury vacation as per their individual requirement
- Contracting & confirming with Hotel, other suppliers, DMC, Car services, restaurants, & other services.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Analyzed performance metrics to identify areas of improvement and develop action plans accordingly.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
General Manager MICE
FCM Travel Solutions
10.2019 - 07.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managing Meetings, Incentive, Conference & Events -including Virtual based events during COVID era.
- Drove the successful execution of numerous large-scale events while closely managing clients budgetary constraints associated with event planning/ management activities.
- Went the extra mile for a client and Hosted an Award function Event for Tata Auto in Istanbul, March 2020
- Hosted, participated & conducted internal Virtual series for FCM, Cultural days, Women-wise & Life journey called Safarnama.
General Manager MICE
Cox And Kings
10.2008 - 09.2019
- Handled various large group movements / Incentive projects/ events for larger companies like - Bajaj Group, Tata Motors, Bridgestone, Hyundai constructions & others
- 1800 passengers to Thailand in 2018
- 550/ 350 passengers to Munich, Dubai, Singapore, Zurich, Amsterdam, Sydney & other destinations
- Researched and designed special events programs - Real Estate Developers Study tour to China, Japan, Netherlands, Denmark, Finland, London
- Monitored financial performance, set targets.
- Drove year-over-year business growth while leading sales, strategic vision, and planning.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Planned social events and guest programs for clients. Promoted awareness of brand image
- Recruited, hired, and trained personnel
- Observed team's individual strengths and initiated mentoring to improve areas of weakness.
Branch Head
Raj Travels
09.2007 - 09.2008
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
Sales Manager
Alliance Travel and Tours
03.2006 - 11.2006
Travel Consultant
Minfare Travels
07.2005 - 03.2006
Travel Consultant
Dynasty Travel
08.2003 - 07.2004
Reservation Agent
SkyLink Travel
01.2003 - 07.2003
Education
Certified Supervisor/Manager -
TICO
11-2022
Certified Professional / Systems Engineer -
Microsoft
2 year Computer programming diploma -
Aptech Institute
11.2006
Skills
- Effective team leader
- Skilled in event management
- Sales expertise
- Supplier management
- Skilled negotiator
- Strategic procurement
- Operational management
- Group coordination
- High volume environments
- Cultural awareness
- Team oversight
- Ground transportation planning
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Detail-oriented
- Relationship building
- Task prioritization
Accomplishments
- Created elaborate destination architecture study tours to boost company sales.
- Awarded the top Sales Manager at Cox and kings for 3 consecutive years.
- Hosted and conducted client events.
Languages
English
Full Professional
Hindi
Professional Working
Persian
Limited Working
Urdu
Professional Working
Punjabi
Elementary
Certification
- Certified Aussie Specialist
- Air Canada Expert Certificate
- Certified South African Specialist
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Dancing
- Mindfulness Practices
- Yoga
- Swimming
- Hosting Events
Timeline
GROUP TRAVEL CONSULTANT
Travel Edge
10.2023 - Current
ASSISTANT TEAM LEAD
Travel Edge
10.2022 - 09.2023
General Manager MICE
FCM Travel Solutions
10.2019 - 07.2021
General Manager MICE
Cox And Kings
10.2008 - 09.2019
Branch Head
Raj Travels
09.2007 - 09.2008
Sales Manager
Alliance Travel and Tours
03.2006 - 11.2006
Travel Consultant
Minfare Travels
07.2005 - 03.2006
Travel Consultant
Dynasty Travel
08.2003 - 07.2004
Reservation Agent
SkyLink Travel
01.2003 - 07.2003
2 year Computer programming diploma -
Aptech Institute
Certified Supervisor/Manager -
TICO
Certified Professional / Systems Engineer -
Microsoft
Similar Profiles
LUCY KOPICLUCY KOPIC
Director- Customer Success at Travel EdgeDirector- Customer Success at Travel Edge
Roman SackeRoman Sacke
Luxury Travel Advisor at Travel EdgeLuxury Travel Advisor at Travel Edge
LUCY KOPICLUCY KOPIC
Director- Customer Success at Travel EdgeDirector- Customer Success at Travel Edge
Randeep KaurRandeep Kaur
Personal Support Worker at Caressent HomePersonal Support Worker at Caressent Home
RAJPREET KAURRAJPREET KAUR
Shift Supervisor at Tim HortonsShift Supervisor at Tim Hortons