Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Mumtaj ( Taj) Sandhu

Port Coquitlam

Summary

Dynamic executive with proven success at WBI Home Warranty LTD, leveraging team leadership and strategic decision-making to drive growth and enhance client satisfaction. I am an expert in financial management and relationship building, with a track record of negotiating high-value contracts and transforming customer experiences through innovative service initiatives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Vice President

WBI Home Warrnty LTD
01.2024 - Current
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
  • Identified opportunities to improve business process flows and productivity.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Devised and presented business plans and forecasts to board of directors.

President

Green View Homes LTD
04.2014 - 12.2023
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Reduced operational costs through strategic cost management initiatives.
  • Adopted cutting-edge technologies to improve productivity levels within the organization.
  • Increased public safety through modernization of law enforcement and emergency response systems.
  • Improved educational outcomes by increasing funding for schools and teacher training programs.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Founded performance- and merit-based evaluation system to assess staff performance.

Vice President

Pacific and Progressive Home Warranty LTD
08.2007 - 04.2014
  • Increased company growth through collaboration with sales and marketing departments.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Monitored key business risks and established risk management procedures.
  • Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.

Education

No Degree - Building Inspector And Building Science And Techno

British Columbia Institute of Technology
Burnaby

High School Diploma -

Terry Fox School
Port Coquitlam, BC
06-1990

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Coaching and mentoring
  • Complex Problem-solving
  • Client relationship building
  • Business development
  • Results-driven
  • Training and mentoring
  • Budget oversight
  • Corporate communications
  • Sales leadership
  • Industry best practices
  • Public speaking
  • Media relations
  • Financial management
  • Event networking
  • Rules and regulations
  • Customer education
  • Operational management
  • Operational leadership
  • Staff management
  • Technical support
  • Expense reporting

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Interests

  • Enjoy plying golf for overall physical and mental well-being
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Auto Repair/Restoration
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Participating in local clean-up initiatives
  • Volunteering
  • Getting involved in local advocacy groups to promote positive change in the community
  • Fundraising Events
  • I participate in a variety of outdoor recreational activities
  • Road Trips

Timeline

Vice President

WBI Home Warrnty LTD
01.2024 - Current

President

Green View Homes LTD
04.2014 - 12.2023

Vice President

Pacific and Progressive Home Warranty LTD
08.2007 - 04.2014

No Degree - Building Inspector And Building Science And Techno

British Columbia Institute of Technology

High School Diploma -

Terry Fox School

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Mumtaj ( Taj) Sandhu