Muma Tita Tingoh
Montreal,QC
Summary
Proven Cleaning Supervisor with a track record of enhancing cleanliness and guest satisfaction at Hotel Saint Claire. Excelled in training staff on health and safety, while boosting efficiency through innovative cleaning techniques. Skilled in chemical handling and fostering positive client relations, significantly improving service standards and operational productivity. Highly-qualified Housekeeping offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
3
3
years of professional experience
Work History
Cleaning Supervisor
Hotel Saint Claire
07.2023 - 08.2024
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Housekeeping Room Attendant
Fortune Pearl Hotel
08.2021 - 05.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
Education
High School Diploma -
Higher Institud of Management Studies
Buea, Cameroon10.2018
Skills
Health and safety
Invoicing
Chemical Handling
Client Relations
Scheduling and Planning
Cleaning techniques
Cleaning and sanitation
Cleaning practices
Vacuuming and sweeping
Ordering cleaning supplies
Waste disposal
Guest Relations
Supply Inventory Management
Languages
English
Full Professional
French
Elementary
sports, music and reading
i love sports, playing soccer and volleyball, watching soccer games[champions league, pl etc]
i listen to music more on my off work hours for self elevation
i read my bible for spiritual growth
Timeline
Cleaning Supervisor
Hotel Saint Claire
07.2023 - 08.2024
Housekeeping Room Attendant
Fortune Pearl Hotel
08.2021 - 05.2023
High School Diploma -
Higher Institud of Management Studies
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