Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mulualem Tsega

Calgary,AB

Summary

Dynamic professional with a proven track record in customer service at Shoppers Drug Mart, excelling in cash handling and fostering customer satisfaction. Recognized for maintaining composure under pressure and implementing effective solutions, enhancing loyalty and operational efficiency. Adept at training staff and streamlining processes to optimize performance and exceed expectations.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Shoppers Drug Mart
02.2019 - 04.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Implemented creative merchandising strategies that showcased products effectively while maximizing retail space utilization.
  • Ensured compliance with local laws and regulations related to retail security and loss prevention practices.

Computer Programmer

Tops Friendly Markets
05.2021 - 01.2022
  • Delivered scalable system architecture to support high-availability Internet site with various internal applications.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Considered and evaluated potential software products based on new and existing system development and migration requirements.
  • Streamlined processes through the implementation of efficient automation tools, reducing manual workloads.

Tour Manager

Mulu Ethiopia Tours
06.2013 - 08.2021
  • Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
  • Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
  • Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
  • Streamlined booking procedures to simplify the reservation process, resulting in higher conversion rates and fewer cancellations.
  • Conducted thorough research on emerging market trends to adapt offerings accordingly, staying competitive within the industry landscape.
  • Established strong relationships with local businesses and tourism boards, securing beneficial partnerships for the company.
  • Optimized scheduling practices for efficient staff deployment across multiple tours while minimizing overtime costs.

Education

Bachelor of Science - Business Administration And Management

Gondar University
Gondar, Ethiopia
06-2008

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation

Languages

English
Professional Working
Amharic
Full Professional

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Computer Programmer

Tops Friendly Markets
05.2021 - 01.2022

Customer Service Cashier

Shoppers Drug Mart
02.2019 - 04.2023

Tour Manager

Mulu Ethiopia Tours
06.2013 - 08.2021

Bachelor of Science - Business Administration And Management

Gondar University

Similar Profiles

CREATE PROFILE
Mulualem Tsega