Mukul Singh
Brampton,Canada
Summary
Customer-focused professional with over 5 years of experience in financial services and retail. Expertise in managing client relationships, resolving issues, and delivering exceptional service. Proficient in loan processing and conflict resolution, with a strong ability to analyze customer needs and provide tailored solutions. Proven track record of enhancing customer satisfaction and loyalty in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Circle K
09.2023 - Current
- Investigating and solving problems related to insurance policies, claims, or account information.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Responding to customer inquiries via phone.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Technical Customer Support Specialist
Apple
Winnipeg, MB
02.2022 - 07.2023
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Supported customers with online billing, access, and account issues.
- Followed up with customers post-resolution to ensure satisfaction levels.
- Worked with internal teams to deliver accurate information to customers and service accounts.
Technical Support Representative
Apple
Winnipeg, MB
08.2020 - 01.2022
- Ensured compliance with company policies and procedures regarding technical support operations.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed routine maintenance and software updates on support tools and customer systems.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Inventory Associate
Lululemon
07.2019 - 07.2020
- Managed and tracked inventory levels to ensure accuracy and availability of products, minimizing stockouts and overstock situations.
- Utilized inventory management systems to enter and update stock data, generating reports on stock levels, product movements, and order status.
- Coordinated inventory, stocking and ordering.
- Prepared reports summarizing current inventory levels, orders received and shipped.
Education
Post Diploma - Cyber Security
CDI College
Brampton, ON10.2023
Diploma - Computer Programming
Lambton College
Mississauga, ON04.2019
Skills
- Time management
- Customer interaction
- Technical troubleshooting
- Problem solving
- Team building
- Conflict resolution
- Microsoft Office proficiency
- Task prioritization
References
References available upon request.
Timeline
Retail Store Manager
Circle K
09.2023 - Current
Technical Customer Support Specialist
Apple
02.2022 - 07.2023
Technical Support Representative
Apple
08.2020 - 01.2022
Inventory Associate
Lululemon
07.2019 - 07.2020
Post Diploma - Cyber Security
CDI College
Diploma - Computer Programming
Lambton College
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