Mukul Singh
Brampton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Circle K
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Apple
08.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate Specialist
Roots
09.2017 - 05.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Computer programmer - Computer Programming
LAMBTON COLLEGE OF SCIENCE AND APPLIED ARTS
01.2019
High School - Science
Delhi Public School
Delhi, India04.2016
Skills
- Microsoft office
- Programming Languages
- Leadership qualities
- Customer Relations
- Product and service knowledge
- Problem-solving abilities
- Customer Service
- Multi-line phone operation
Languages
English
Native or Bilingual
City
Brampton
State
ON
Zip
L6P0Z7
Street
82 Amethyst Circle
Timeline
Assistant Manager
Circle K
05.2021 - Current
Customer Service Representative
Apple
08.2019 - 09.2021
Sales Associate Specialist
Roots
09.2017 - 05.2019
Computer programmer - Computer Programming
LAMBTON COLLEGE OF SCIENCE AND APPLIED ARTS
High School - Science
Delhi Public School
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