Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MUKUL KAURA

Ottawa

Summary

With over 6 years of experience in providing customer support through online platforms, phone inquiries, and in-person interactions, I am seeking to enhance my skills at a reputable and dynamic organization. I excel in both team settings and independent roles, prioritizing diversity, flexibility, and innovation. I am dedicated to professional growth and committed to helping the organization achieve its financial compliance and objectives. Skilled in Management, Ordering, data entry, Microsoft Word, MS Excel, MS Windows, Internet, MS Outlook.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Petro-Canada
01.2022 - Current
  • Oversee the daily operations of the Gas station, Carwash, including supervising staff, managing shift schedules, and ensuring customer satisfaction.
  • Ensure the cleanliness and organization of the gas station and its surrounding areas.
  • Supervise the daily operations of the car wash, ensuring efficient service delivery, quality control, and customer satisfaction.
  • Oversee inventory control and manage the ordering of fuel, alcohol, merchandise, and supplies, ensuring optimal stock levels and timely replenishment.
  • Regularly assess inventory to prevent shortages and excess stock while coordinating with suppliers for quality and cost-effectiveness.
  • Schedule and assign tasks to employees, monitor their performance, and offer constructive feedback and coaching to enhance their skills and productivity.
  • Handle cash and credit transactions, reconcile sales and daily deposits, and prepare daily financial reports.
  • Monitor sales and expenses to ensure profitability, and develop strategies to boost revenue. Analyze financial performance regularly to identify trends and opportunities for improvement.
  • Resolved customer issues promptly while maintaining professionalism in order to preserve brand reputation.


Assistant Manager

Petro-Canada
10.2021 - Current
  • Helping the Manager in developing and consistently reviewing the department's operational budget.
  • Create and execute strategies to optimize business processes, boost productivity, and elevate customer service
  • Collaborate with the Manager to develop budgets, monitor expenses, and create financial reports.
  • Facilitate staff training and development sessions to strengthen skills and enhance performance.
  • Manage the business in the absence of the Manager, making decisions on their behalf as required.

Gas Station Attendant

Petro-Canada
10.2018 - 09.2021
  • Provide prompt and friendly service to customers
  • Operating cash registers and processing payments with accuracy
  • Stock shelves with products and conduct regular inventory checks to ensure accurate stock levels and product availability.
  • Regulate car wash operations.
  • Ensure the gas station remains clean and well-maintained, including regular cleaning of surfaces, restrooms, and outdoor areas.

Gas Station Attendant

Esso
11.2018 - 08.2019
  • Operate cash registers and process payments accurately.
  • Ensure the gas station is clean and well-maintained.
  • Stock shelves with products and conduct regular inventory checks.
  • Monitor fuel levels and report any issues to management.

Education

Diploma - Construction Engineering Technician

Algonquin College
Ottawa, ON
04.2021

Skills

  • Leadership Skills
  • Time Management Skills
  • Decision Making Skills
  • POS System
  • Communication Skills
  • Ability to work under Pressure
  • Sales Analysis
  • Visual merchandising
  • Excellent customer Service
  • Relationship building

Certification

  • First aid/CPR
  • Smart Serve

Timeline

Manager

Petro-Canada
01.2022 - Current

Assistant Manager

Petro-Canada
10.2021 - Current

Gas Station Attendant

Esso
11.2018 - 08.2019

Gas Station Attendant

Petro-Canada
10.2018 - 09.2021
  • First aid/CPR
  • Smart Serve

Diploma - Construction Engineering Technician

Algonquin College

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MUKUL KAURA