Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mukti Joshi

Toronto,Canada

Summary

Motivated and customer-focused professional with over 2 years of experience in client service, sales, and relationship management. Proven ability to build meaningful connections, identify client needs through thoughtful conversation, and provide tailored solutions that drive satisfaction and loyalty. Skilled in handling confidential information, resolving concerns efficiently, and supporting clients with digital tools and services. Passionate about helping individuals gain financial confidence and committed to delivering the legendary customer experience that TD Bank is known for.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales & marketing coordinator

Bell Canada
06.2022 - 11.2022
  • Design and execute in-field marketing and promotional campaigns for clients. Customers had their email settings configured, and network difficulties rectified.
  • Data Analysis and Troubleshooting.
  • Ensure internal marketing, events and function calendars are up to date.
  • Support Event Coordinator with daily administrative duties, event preparation and reporting.
  • Manage event promotions, public relations, and merchandising.
  • Acquire clients through excellent brand consulting and direct sales
  • Manage the schedule of the events and the territory assignment.

Telemarketing Specialist

Nordia
01.2023 - 12.2023
  • Gathering data on sales leads for further marketing analysis.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Contributed to a positive work environment through active participation in team meetings and collaborative initiatives aimed at improving overall performance levels across the board.
  • Manage call flows and provide first call resolution.
  • Presenting products and services based on the customers’ needs, and handling objections by explaining how the services and products will benefit them.
  • Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution.
  • Advocating the brand and building customer loyalty and retaining their account.
  • Following protocol to keep customers’ personal information secure and adhering to quality assurance standards.

Client Service Representative

Rogers Communications
01.2024 - 10.2024
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Consistently achieved a 90%+ customer satisfaction score through deep listening, empathetic communication, and accurate issue resolution.
  • Managed sensitive customer data with complete discretion and compliance with privacy policies — aligning with banking confidentiality standards.
  • Conducted outbound calls to follow up on service updates, renewals, and offers — showcasing comfort with outreach, a key TD expectation.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Education

BBA - Supply chain and operations management

Centennial College
Toronto, ON
03-2024

Skills

  • Engaging sales presentations
  • Strategic direct mail initiatives
  • Consumer behavior insights
  • Digital media purchasing
  • Conflict resolution and complaint handling
  • Issue escalation
  • Comprehensive digital and financial guidance

Certification

  • Valid Smart Serve License
  • Valid Driver’s license

Languages

English
Full Professional

Timeline

Client Service Representative

Rogers Communications
01.2024 - 10.2024

Telemarketing Specialist

Nordia
01.2023 - 12.2023

Sales & marketing coordinator

Bell Canada
06.2022 - 11.2022

BBA - Supply chain and operations management

Centennial College

Similar Profiles

CREATE PROFILE
Mukti Joshi