Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Muktar Mohamed

Kitchener,ON

Summary

Dedicated community-builder with 3+ years of experience in neighbourhood program coordination, youth leadership, and teaching. Skilled at designing and implementing inclusive recreation, social, and wellbeing initiatives that respond to community needs, particularly in underserved neighbourhoods. Strong track record of training staff, managing volunteers, and collaborating with diverse community partners to deliver programs that improve access, foster belonging, and support positive mental health outcomes. Committed to applying equity, anti-oppression, and decolonization frameworks in all program design and delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Youth Drop-In Coordinator

City of Kitchener
Kitchener, Canada
03.2025 - Current
  • Planned, developed, and managed the delivery of neighbourhood-based recreation and social programs across multiple community centres, directly supporting the wellbeing of underserved youth and families.
  • Collaborated with community organizations, schools, and residents to co-design inclusive programming that reduced barriers to participation and built on neighbourhood strengths.
  • Trained and mentored Team Leaders, Youth Leaders and Youth Crew, fostering leadership development and ensuring programs were welcoming, safe, and equitable.
  • Oversaw program budgets, risk management, and supply coordination for site-based and citywide events, including the highly successful Youth Drop-In Summer League and City-Wide initiatives.
  • Applied trauma-informed and equity-centered approaches to engage participants, particularly those facing social, economic, or systemic barriers.
  • Collected program data, participant feedback, and staff input to evaluate effectiveness and identify opportunities for growth.

Customer Service Attendant

City of Kitchener
Kitchener, Canada
12.2024 - Current
  • Supported customers through phone, email, and online channels, consistently achieving high satisfaction scores and performance targets.
  • Resolved service issues by clarifying needs, identifying solutions, and ensuring timely follow-up, demonstrating strong problem-solving and organizational skills.
  • Built lasting relationships with diverse clients, fostering trust and accessibility through clear and respectful communication.
  • Documented interactions, prepared reports, and maintained accurate financial and account records.
  • Strengthened ability to adapt under pressure, multitask, and meet deadlines, skills directly transferable to community program coordination.

Team Leader

City of Kitchener
Kitchener, Canada
06.2022 - Current
  • Supervised youth drop-in programs, ensuring activities were inclusive, engaging, and aligned with community centre goals.
  • Provided mentorship and guidance to youth participants, fostering leadership skills, teamwork, and positive decision-making.
  • Supported program planning and delivery by assisting coordinators with logistics, event preparation, and activity facilitation.
  • Acted as a role model by promoting equity, respect, and inclusion in all interactions with youth and staff.
  • Monitored participant safety and managed incidents using strong conflict resolution and de-escalation skills.
  • Built rapport with youth and families, creating a welcoming and supportive environment within the community centre.
  • Assisted with tracking attendance, supplies, and program feedback to support evaluation and continuous improvement.
  • Collaborated with fellow team leaders and centre staff to adapt programming to community needs and challenges.

Supply Teacher

Waterloo Region District School Board
Waterloo, Canada
01.2022 - Current
  • Delivered lesson plans across diverse classrooms, adapting quickly to different subjects, grade levels, and school environments.
  • Managed classrooms with empathy and firmness, promoting a safe and respectful learning environment for students of all backgrounds.
  • Applied strong communication and conflict resolution skills to maintain order and ensure continuity of learning.
  • Collaborated with administrators and teaching staff to share feedback, support student wellbeing, and ensure smooth transitions for absent teachers.

Education

Bachelor of Environmental Studies - Honours

University of Waterloo
Waterloo, ON

Skills

  • Community Engagement & Partnerships
  • Mentoring youth
  • Feedback analysis
  • Team collaboration
  • Project assistance
  • Program Planning, Delivery & Evaluation
  • Equity & Inclusion
  • Staff & Volunteer Training, Coaching, and Support
  • Wellbeing & Mental Health Promotion
  • Budget & Resource Management
  • Conflict Resolution & Mediation
  • Strong Communication & Facilitation Skills

Certification

  • Standard First Aid & CPR-C
  • High Five - Principles of Healthy Child Development

References

References available upon request.

Timeline

Youth Drop-In Coordinator

City of Kitchener
03.2025 - Current

Customer Service Attendant

City of Kitchener
12.2024 - Current

Team Leader

City of Kitchener
06.2022 - Current

Supply Teacher

Waterloo Region District School Board
01.2022 - Current

Bachelor of Environmental Studies - Honours

University of Waterloo

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Muktar Mohamed