Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mukooza MacDonald

Toronto,ON

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Manager

The Wanderers Club
01.2015 - 03.2022
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Food and Beverage Attendant

Green Valley Staffing Solutions
08.2014 - 12.2015
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Provided guests with information about menu items, specials and promotions to provide quality service.

Education

Associate of Science - Personal Support Worker

City Adult Learning Centre
Toronto, ON
04.2023

Bachelor of Arts - Communication Studies

University of South Africa
South Africa
04.2019

Skills

  • Shift Checklists
  • Serve Customers
  • Sanitizing Requirements
  • Purchasing Review
  • Restaurant Operation
  • Fire Safety Regulations

Certification

  • Food Handling certificate
  • First Aid and CPR
  • Call centre
  • English Proficiency
  • Fire Marshal

Timeline

Front of House Manager

The Wanderers Club
01.2015 - 03.2022

Food and Beverage Attendant

Green Valley Staffing Solutions
08.2014 - 12.2015

Associate of Science - Personal Support Worker

City Adult Learning Centre

Bachelor of Arts - Communication Studies

University of South Africa

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Mukooza MacDonald