Mukhtar Sanni
Kitchener,ON
Summary
Experienced and Dedicated Customer Service Professional with exceptional planning and implementation capabilities within the banking sector. A strong team player with a positive attitude and proven skills in customer engagement. Motivated to maintain customer satisfaction and contribute to company success. Known for excellent onboarding, product training, and knowledge sharing, achieving superior results on a personal, team, and regional level.
Overview
10
10
years of professional experience
Work History
Head Customer Service Representative
Polaris Bank Limited
05.2021 - 03.2024
- Led a team of five individuals in the promotion of the bank's money transfer franchise, resulting in greater client presence and high-interest revenue for the branch.
- Actively collaborated with the business development unit to guarantee that clients received excellent service leading to increased loyalty and repeat business.
- Resolved product and service problems by clarifying customers' complaints, determining causes of problems, and selecting best solutions to solve those problems.
- Proactively engaged in identifying and securing new business opportunities and accounts for the company.
- Managed the customer service team, resolving complaints promptly and engaging with customers to gather feedback and suggestions.
Cash and ATM Management Officer
Polaris Bank Limited
11.2017 - 05.2021
- Handled cash management operations, oversaw account administration, reviewed and implemented improvement in cash management, and made sure financial obligations are met.
- Executed the role of Automated Teller Machine (ATM) custodian with excellence, delivering first-level support and maintaining an uptime rate exceeding 95%
- Implemented and enforced internal controls, workflows, and policies to track, reconcile, and report on accounting activities.
- Interviewed, recruited and trained multiple employees, while also introducing a mentoring program to foster positive feedback and engagement.
- Championed banking and business administration to guarantee the delivery of five-star service to clients.
Relationship Officer
Skye Bank PLC
01.2014 - 11.2017
- Achieved and exceeded my confirmation Key Performance Indicators (KPIs) within four months of starting with the organization.
- Formulated and effectively implemented plans and strategies for overseeing an APG arrangement exceeding CAD25 million in value.
- Anticipated customer needs, with a focus on retaining the existing client base and increasing product holdings per customer.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
Education
Post-Degree Certificate - Financial Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2024
Bachelor of Technology - Agricultural Economics
Ladoke Akintola of Technology
Nigeria11.2011
Skills
- Customer Service Proficiency
- Effective Communication Skills
- Business Process Improvement
- Creative Problem Solving
- Critical and Analytical Thinking
- Collaborative Team Building
- Information Processing
- Sales Support
- Proficient in Microsoft Office Suite
- CRM software proficiency
Timeline
Head Customer Service Representative
Polaris Bank Limited
05.2021 - 03.2024
Cash and ATM Management Officer
Polaris Bank Limited
11.2017 - 05.2021
Relationship Officer
Skye Bank PLC
01.2014 - 11.2017
Post-Degree Certificate - Financial Technology
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Agricultural Economics
Ladoke Akintola of Technology
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