Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Timeline
Generic

Mujeer Ahmed

Milton,ON

Summary

Experienced IT project manager with a strong background in the finance sector. Skilled in project management, critical thinking, and leadership. Demonstrates exceptional design and troubleshooting abilities, combined with deep product knowledge. Consistently surpasses project delivery expectations and ensures high client satisfaction. Committed to leveraging these skills to drive future project successes and contribute to organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Manager, IT

CIBC
02.2022 - Current
  • Led cross-functional teams of 10-35 members to deliver various IT initiatives on schedule and budget ranging from $250K to $12MM
  • Utilized Agile and Waterfall methodologies for effective project implementation.
  • Maintained compliance with enterprise delivery framework policies and procedures
  • Forecasted precise resource allocations and budgets for project lifecycles.
  • Awarded several recognitions for exemplary leadership and organizational skills.

Sr Business Systems Analyst

CIBC
01.2020 - 02.2022
  • Conducted collaborative meetings with key stakeholders to gather requirements.
  • Identified dependencies and risks while defining functional and non-functional requirements.
  • Collaborated with Quality Assurance and Development teams on gap analysis.
  • Optimized current procedures to enhance inter-departmental collaboration.
  • Achieved 'Exceeded expectations' on 2021 performance review.

MyClient support Analyst

CIBC Wood Gundy
03.2018 - 01.2020
  • Delivered essential support services across CIBC Wood Gundy branch network.
  • Supported troubleshooting for system problems, product questions and account servicing tasks.
  • Prepared and submitted incident tickets for root cause analysis by the support team.
  • Optimized business processes including bulk account close and account restriction, achieving better operational performance.
  • Received numerous individual and team awards for demonstrating outstanding teamwork, leadership, critical thinking and troubleshooting skills

Financial Services Representative

CIBC
02.2017 - 03.2018
  • Exceeded sales, customer service, and productivity targets by offering first call resolution to issues and actively promoted products/services
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Honored with multiple accolades for exceptional performance.

Assistant Manager/Sales Associate

The Source
05.2013 - 01.2017
  • Demonstrated remarkable ability to exceed sales expectations with dedicated customer care.
  • Retained comprehensive knowledge of products and services to provide relevant information as required.
  • Contributed to supervising a team of 15 Sales associates.
  • Streamlined scheduling and inventory management.
  • Repeatedly recognized as Employee of the Month for outperforming sales targets.

Education

Bachelor's - Financial planning

Seneca college
TORONTO
06.2018

Skills

  • Problem solving
  • Certified Scrum Master
  • Adaptability
  • Technical proficiency
  • Attention to detail
  • Leadership
  • Communication skills
  • Sales
  • Strategic planning
  • Critical thinking
  • Agile/Waterfall
  • Microsoft Office
  • Teamwork
  • Relationship building
  • Project delivery

Hobbies and Interests

I love landscape and nature photography, reading books to educate myself on various topics and playing sports with my children.

Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Certification

Certified Scrum Master (CSM)

Timeline

Project Manager, IT

CIBC
02.2022 - Current

Sr Business Systems Analyst

CIBC
01.2020 - 02.2022

MyClient support Analyst

CIBC Wood Gundy
03.2018 - 01.2020

Financial Services Representative

CIBC
02.2017 - 03.2018

Assistant Manager/Sales Associate

The Source
05.2013 - 01.2017

Bachelor's - Financial planning

Seneca college

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Mujeer Ahmed