Mujeer Ahmed
Milton,ON
Summary
Experienced IT project manager with a strong background in the finance sector. Skilled in project management, critical thinking, and leadership. Demonstrates exceptional design and troubleshooting abilities, combined with deep product knowledge. Consistently surpasses project delivery expectations and ensures high client satisfaction. Committed to leveraging these skills to drive future project successes and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager, IT
CIBC
02.2022 - Current
- Led cross-functional teams of 10-35 members to deliver various IT initiatives on schedule and budget ranging from $250K to $12MM
- Utilized Agile and Waterfall methodologies for effective project implementation.
- Maintained compliance with enterprise delivery framework policies and procedures
- Forecasted precise resource allocations and budgets for project lifecycles.
- Awarded several recognitions for exemplary leadership and organizational skills.
Sr Business Systems Analyst
CIBC
01.2020 - 02.2022
- Conducted collaborative meetings with key stakeholders to gather requirements.
- Identified dependencies and risks while defining functional and non-functional requirements.
- Collaborated with Quality Assurance and Development teams on gap analysis.
- Optimized current procedures to enhance inter-departmental collaboration.
- Achieved 'Exceeded expectations' on 2021 performance review.
MyClient support Analyst
CIBC Wood Gundy
03.2018 - 01.2020
- Delivered essential support services across CIBC Wood Gundy branch network.
- Supported troubleshooting for system problems, product questions and account servicing tasks.
- Prepared and submitted incident tickets for root cause analysis by the support team.
- Optimized business processes including bulk account close and account restriction, achieving better operational performance.
- Received numerous individual and team awards for demonstrating outstanding teamwork, leadership, critical thinking and troubleshooting skills
Financial Services Representative
CIBC
02.2017 - 03.2018
- Exceeded sales, customer service, and productivity targets by offering first call resolution to issues and actively promoted products/services
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Honored with multiple accolades for exceptional performance.
Assistant Manager/Sales Associate
The Source
05.2013 - 01.2017
- Demonstrated remarkable ability to exceed sales expectations with dedicated customer care.
- Retained comprehensive knowledge of products and services to provide relevant information as required.
- Contributed to supervising a team of 15 Sales associates.
- Streamlined scheduling and inventory management.
- Repeatedly recognized as Employee of the Month for outperforming sales targets.
Education
Bachelor's - Financial planning
Seneca college
TORONTO06.2018
Skills
- Problem solving
- Certified Scrum Master
- Adaptability
- Technical proficiency
- Attention to detail
- Leadership
- Communication skills
- Sales
- Strategic planning
- Critical thinking
- Agile/Waterfall
- Microsoft Office
- Teamwork
- Relationship building
- Project delivery
Hobbies and Interests
I love landscape and nature photography, reading books to educate myself on various topics and playing sports with my children.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Certification
Certified Scrum Master (CSM)
Timeline
Project Manager, IT
CIBC
02.2022 - Current
Sr Business Systems Analyst
CIBC
01.2020 - 02.2022
MyClient support Analyst
CIBC Wood Gundy
03.2018 - 01.2020
Financial Services Representative
CIBC
02.2017 - 03.2018
Assistant Manager/Sales Associate
The Source
05.2013 - 01.2017
Bachelor's - Financial planning
Seneca college
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