Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Muizz Mehri

Pickering

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Operation Analyst II

TD Bank
Toronto, Ontario
2022.09 - Current
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.

Provisioning Analyst

BMO Financial Group
11.2021 - 06.2023
  • Provide pertinent support information in a courteous and professional manner to BMO internal partners
  • Handle customer complaints with the goal of resolution or to be escalated appropriately if necessary and strive for zero errors in provisioning and ticket creation
  • Converse with logistics management teams to determine ways to optimize service levels and maintain supply-chain efficiency
  • Provide guidance to business teams on technical solutions on their day to day applications/servers
  • Deliver service and support to end-users over the phone and via email
  • Record events and problems and their resolution in logs for record keeping purposes
  • Follow up on outstanding incident/requests and ensure timely resolution.

IT Help Desk Technician

FCB Canada
05.2018 - 08.2018
  • Served as the first point of contact for customers seeking technical assistance in both English and French
  • Performed remote troubleshooting through diagnostic techniques and pertinent questions
  • Identified and suggested possible improvements on processes and procedures
  • Provided solution to customer's inquiries and walked the customer through the process
  • Directed unresolved issues to the next level of support personnel when necessary
  • Provided accurate information on IT products and services to the internal FCB partners
  • Followed-up and updated customer status information on FCB internal record keeping database
  • Delegated customer's request to the appropriate personal channels.

Education

Bachelor of Information Technology (honors) in Networking and Information Technology Security -

Ontario Tech University
Oshawa, Ontario
10.2021

Skills

  • Python
  • HTML
  • SQL
  • JavaScript
  • Putty
  • SecureCRT
  • Wireshark
  • Microsoft Office
  • Microsoft Active Directory
  • Windows
  • Linux
  • Macintosh
  • Fluent in English and French

Projects

Academics Projects Include:

Project I:

Project Name: Capstone

Position: Marketer/Advertiser

Duration: Four months

Technologies Used: Slack, Google Meet, Microsoft Word, PowerPoint

Group size: Four

The purpose of this project was to help transition bigger companies into a cloud-based software for better scaling and innovative purposes at an affordable price.

Our responsibilities:

· Informed ourselves about the company and how much it would cost to transition into the new software.

· Assisted in creating questions to ask our clients to learn more about the requirements.

Project II:

Project Name: Troubleshooting Back End Servers

Duration: 2 months

Technologies Used: SecureCRT, Putty, Wireshark

Using Every tool at my disposal, I troubleshooted the entire network system to find the errors. I used many methods such as: Top-down, Bottom-up, Divide and Conquer and Follow-the-Path approach, in order to find the smallest hint of error in the system.

· After finding and solving the mistakes, I then followed it by documenting every step I made.

Project III:

Project Name: Machine Learning Final Project

Duration: 2 months

Technologies Used: Python, Google search engine

Using Python, I executed codes to build an environment to analyze Divorce Rate around the world using statistic fact to identify the different causes of divorce in different geographics.

Timeline

Operation Analyst II

TD Bank
2022.09 - Current

Provisioning Analyst

BMO Financial Group
11.2021 - 06.2023

IT Help Desk Technician

FCB Canada
05.2018 - 08.2018

Bachelor of Information Technology (honors) in Networking and Information Technology Security -

Ontario Tech University

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Muizz Mehri