Muizz Jamil
Whitby,ON
Summary
With over 8 years of experience in fraud management and prevention, and multiple certifications, I am passionate about creating and delivering innovative solutions that protect businesses and consumers from fraud risks.
My most recent experience was as a Fraud Services & Enablement Manager at Interac Corp., I led the fraud vision and strategy for small and midsize businesses (SMBs), one of the fastest-growing segments in the Canadian payments industry.
I leverage skills in social networking, marketing communications, and people management to build strong relationships with internal and external stakeholders, and to communicate the value proposition and benefits of the fraud products and programs.
I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Outside of work I take keen interest in sports like soccer, golf and formula one, and additionally follow the tech industry very closely.
Overview
8
8
years of professional experience
3
3
Certificate
Work History
Manager, Fraud Services Enablement
Interac
06.2022 - 02.2024
- Conducted fraud risk assessments, defined and implemented fraud roadmaps and strategies with measurable KPIs fully aligned with the product and business line strategies
- Monitored and analyzed data from weekly fraud reports to identify industry trends to help shape strategic direction, requirements, applicable policies, and fraud countermeasure controls
- Led and completed two bulk disbursement programs for the province of Ontario and one for the Canadian Red Cross, each exceeding over 1 million payments while maintaining under 1% in fraud loss, by implementing real-time fraud controls to minimize unauthorized deposits
- Examined and adopted industry regulatory compliance standards and legislation (i.e., Payment Card Industry Security Standard, Retail Payment Activities Act, Payment Clearing and Settlements Act, etc,.)
- Enhanced fraud detection API capabilities leading to lower false positives and increased fraud scoring accuracy.
- Created comprehensive fraud management guides, data management strategies, and detailed requirements document(s)
- Completed focused coaching sessions with direct reports, to help them achieve their career objectives.
Business Resource Officer
TD Bank
10.2019 - 01.2022
- Re-defined KPIs and managed day-to-day operations for all Specialty Fraud units for over 150 employees spread across 7 different fraud teams.
- Reviewed and updated Standard Operating Procedures, resource materials, and training for all of the Specialty Fraud teams
- Created business continuity plans and succession planning for Specialty Fraud, semi-annually
- Reviewed and tracked progress for various projects and initiatives for the department to ensure all compliance/audit requirements were met
- Bridged the gap between the Analytics, Strategies team, and the Business Intelligence team to achieve optimal operational efficiency
- Streamlined resource allocation for optimized efficiency and cost savings by evaluating project requirements.
Fraud Contact Resource, Centre of Excellence (COE)
TD Bank
09.2018 - 10.2019
- On-floor supervisor for detection agents and assigned as escalation lead to intercept all L1 escalations for Canadian Fraud Operations
- Handled and resolved queries on all fraud claims to ensure optimal customer satisfaction
- Conducted thorough reviews of fraud detection and loss prevention teams' SOPs and updated them as required to stay current with fraud trends and strategies
- Managed all incoming calls in the assigned queues, interviewed clients, and maintained a green scorecard.
Senior Fraud Detection Analyst
TD Bank
08.2017 - 09.2018
- Reviewed and investigated over 36 cases per day, identified as potential financial crimes and made risk-based decisions to either retain customers with restrictions or exit clients from the Bank
- Managed assigned queues and fraud ops inboxes and investigated fraud alerts in accordance with SOP
- Partnered with GSI (Global Securities & Investigations) and AML (Anti-Money Laundering) for complex investigations.
Transition Team Manager
TD Bank
06.2016 - 07.2017
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Led multiple groups of new hires, each group containing 20 individuals.
Skills
- Product and program management
- Strategic market planning
- Drafting business use case
- Creating and presenting to C-suite executives and clients
- Reputation management
- Risk Management
- Cost allocation, budget and FTE negotiation
- Relationship Management
- Team Management
- Partnership Development
- Creating go-to-market strategies
- Market Analysis
- Leadership and Training
- Focused Coaching
- Performance Management
- Organizational Improvement
- Data Analytics
- Resource Allocation
- Budget Oversight
- Hosting and facilitating large industry working groups
- Creating work-back plans
- JIRA/Zendesk/SQL
- Workday
Certification
- Workplace Mental Health Leadership, Queens University, 2023
- Certified Fraud Examiner, Association of Certified Fraud Examiners (ACFE), In Progress
- Data analytics, Brainstation, 2020
Timeline
Manager, Fraud Services Enablement
Interac
06.2022 - 02.2024
Business Resource Officer
TD Bank
10.2019 - 01.2022
Fraud Contact Resource, Centre of Excellence (COE)
TD Bank
09.2018 - 10.2019
Senior Fraud Detection Analyst
TD Bank
08.2017 - 09.2018
Transition Team Manager
TD Bank
06.2016 - 07.2017
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