Muina Z Ahmed

• Respond to incoming calls and emails from customers of Hyundai Auto Canada.
• Transfer calls to Hyundai dealerships and roadside assistance service when required.
• Assist with warranty coverage information and service-related issues at the dealership.
• Employed online tools to verify information and confirm warranty coverage.
• Identify and resolve customers’ issues by de-escalating complaints and reaching an amicable resolution.
• Liaise with dealerships and warranty teams to ensure customers receive optimal service.
• Refer and apply warranty policies and company protocols where applicable.
• Assisted customers by verifying coverage information given in their warranty contracts.
• Maintain a record of each case and keep track of follow-up calls and emails
• Independently research product guides and service bulletins as and when required
• Significantly reduced abandoned call rates
• Recognised for never being satisfied and going above

and beyond for customers

• Appreciated for being a team player and coaching new hires on cases.

• Greet and direct candidates before registration according to the British Council’s directive
• Maintain the standards and protocols of the British Council
• Assist supervisors during exam registration
• Collaborate with other invigilators to ensure the exam rooms are set up according to the British Council’s protocol
• Identify if there is any issue that may affect the exam process before exam registration
• Monitor and track the distribution and collection of examination materials and devices
• Maintain confidentiality in handling examination documents
• Ensure candidates follow exam protocol inside and outside the exam room

• Supervised and managed daily operations of the company
• Provided general support to the Managing Director and offered general assistance to the Board of Directors for all aspects of the day-to-day operations of the company
• Drafted all relevant correspondence as per organisational policy; proofread all documents and correspondence to clients, banks, consulates and vendors to ensure language accuracy and adherence to company ethics
• Administrated and maintained financial records, reports and filing systems
• Kept records of the banks and administrated timely payment of the vendors
• Supported the budgeting process in consultation with the Management and guidance of the Board of Directors
• Reconciled monthly expenditure statement with the bank account statement
• Compiled and edited organisational documents such as holiday package brochures, company profiles, the website of the organisation, different external communications, and general official communications to the travel counselors from the Management and the Board
• Maintained and initiated replacement of office equipment and inventory
• Reduced credit recovery time by 50% by imposing stricter policies and introducing contractual agreements with corporate clients.
• Established an 80% paperless office employing new software and technology.

• Communicated visa status or application-related queries via email or phone calls following communication procedures, guidelines, and policies of the Consulate.
• Improved efficiency in screening visa applications by 200% with excellent attention to detail and diligent fact-checking ability.
• Reduced pending email inquiries to 0% within a span of 15 days.
• Kept records of past visa applications and documented all communication with visa applicants

Evaluated by World Education Services, Canada as four years bachelor’s degree

• 3.92

Evaluated by World Education Services, Canada as three years bachelor’s degree

• 3.39