Muinat Tinuola Aremu
Moncton,NB
Summary
Dynamic and results-driven professional with a proven track record at Captain Cook, delivering exceptional customer service and enhancing team collaboration. Skilled in upselling techniques and conflict resolution, I contributed to a significant increase in customer satisfaction and repeat business, showcasing my commitment to excellence in the food and beverage industry.
Overview
4
4
years of professional experience
Work History
Kitchen Assistant(Volunteer)
Harvest Atlantic House
Moncton, NB
05.2025 - Current
- Ensuring proper storage of ingredients to maintain freshness and reduce waste.
- Maintaining strict compliance with food safety regulations, ensuring high-quality meals for the residents
- Tasking with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Streamlined dishwashing processes, enabling a faster turnaround time for serving customers.
- Chopping vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Labelling and storing all food items correctly and checked expiration dates routinely.
- Serving of meals to the residents.
Restaurant Food Server
Captain Cook
Nigeria
01.2024 - 04.2025
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Associate
Ostrich Food and Bakery
Nigeria
01.2021 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master Of Management - Management Study
Crandall University
Moncton, NBBachelor Of Science - Chemistry
Usmanu Danfodiyo University
Sokoto, Nigeria08.2007
Skills
- Customer Service
- Food Safety
- Order Accuracy
- Conflict Resolution
- Upselling Techniques
- Team Collaboration
- Time Management
- Point of Sale (POS) Systems
Accomplishments
- Awarded 'Employee of the Month' three times for outstanding performance.
- Successfully managed the busiest shifts with high efficiency and customer satisfaction.
Timeline
Kitchen Assistant(Volunteer)
Harvest Atlantic House
05.2025 - Current
Restaurant Food Server
Captain Cook
01.2024 - 04.2025
Sales Associate
Ostrich Food and Bakery
01.2021 - 12.2023
Master Of Management - Management Study
Crandall University
Bachelor Of Science - Chemistry
Usmanu Danfodiyo University