Muinat Omilude
Oshawa,Canada
Summary
Enthusiastic and detail-oriented data analytics student with over five years of experience in customer relationship management. Skilled in leveraging data to improve customer experience, streamline operations, and support strategic growth. Proficient in SQL, R, Tableau, and Power BI for data analysis, visualization, and cleaning. Adept at working both independently and collaboratively, with a strong work ethic, and the ability to communicate actionable insights to diverse stakeholders. Eager to apply analytical and technical skills to real-world business challenges as a Data Analytics Intern.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistic Operation Intern
Federal Express Corporation (FedEx)
Whitby
10.2024 - 12.2024
- Utilized data tracking systems to monitor package workflows, ensuring timely delivery and process efficiency.
- Compiled detailed performance reports to supervisors, aiding in process improvements and resource allocation.
- Collaborated with team members to identify bottlenecks using collected data, reducing delays by 10%.
- Design Excel-based logs for inventory and performance tracking, streamlining reporting processes for supervisors.
Customer Support Analyst
BNT Technologies Ltd
Oshawa
08.2023 - 08.2024
- Developed strategies for improving customer satisfaction levels.
- Managed internal reporting systems to track performance metrics, ensuring timely and accurate reporting for stakeholders.
- Customer data analyzed to provide insights on trends, preferences and needs.
- Analyzed customer interaction data to improve satisfaction metrics by 15%.
- Built and maintained dashboards using both Excel and Tableau to monitor key customer service KPIs.
Client Service Support Associate
Jestone Education
Nigeria
12.2021 - 06.2023
- Tracked customer inquiries and complaints using CRM software tools and databases.
- Cleaned and analyzed student enrollment data, reducing reporting errors by 25%.
- Presented data-driven insights to improve recruitment strategies and optimize campaigns.
- Collaborated with internal teams to ensure that all client needs are met efficiently and effectively.
- Streamlined data collection processes by implementing automated tools, reducing manual workload by 20%.
Client Service Representative
UNICAF Educational Service Limited
Nigeria
12.2016 - 11.2021
- Created a detailed record in customer profiles to keep track of conversations and requests.
- Provided customer service support to clients in a timely and efficient manner.
- Designed workshops leveraging data analytics to increase student success rates.
- Collaborated with a colleague to develop efficient data collection methods.
- Built dashboards in Excel to track and measure scholarship success rates and program reach.
Education
Graduate Certificate Diploma - Data Analysis for Business Decision Making
Durham College
Oshawa, Ontario08.2025
Bachelor of Science - Computer Engineering
Ladoke Akintola University of Technology
Nigeria02.2015
Skills
- Data visualization - Tableau, Power BI
- SQL, Python, and R
- CRM software
- Customer service excellence
- Ability to work as a team
- Strong organizational skills
- Knowledge of the MS Office suite
- Written and verbal communication
- Worked in a fast-paced environment
- Excellent analytical skills and problem-solving skills
- Critical thinking skills and attention to detail
Certification
Root cause Analysis: Getting the Root of Business Problems 4/02/2025
Lean Six Sigma Foundation, LinkedIn Learning, 30/01/25
Balanced Scorecard and Key Performance Indicators 18/03/2025
Data Visualization with Power BI 21/03/2025
Timeline
Logistic Operation Intern
Federal Express Corporation (FedEx)
10.2024 - 12.2024
Customer Support Analyst
BNT Technologies Ltd
08.2023 - 08.2024
Client Service Support Associate
Jestone Education
12.2021 - 06.2023
Client Service Representative
UNICAF Educational Service Limited
12.2016 - 11.2021
Graduate Certificate Diploma - Data Analysis for Business Decision Making
Durham College
Bachelor of Science - Computer Engineering
Ladoke Akintola University of Technology
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