Mui Chun (Janet) Lam
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Community Associate
IWG ( Hong Kong & Canada Part Time)
06.2023 - Current
- Answering telephone enquiries and email handling
- Handling sales to increase sales and revenue
- Building relationships with existing clients to ensure customer satisfaction and retention
- Handling problems and finding ways to solve them.
Guest Service Officer
Hotel Pravo Hong Kong
10.2016 - 09.2017
- Responsible for reservation and housekeeping duties
- Handle guests complain.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered hotel phones with professionalism and directed calls appropriately.
Guest Service Officer
Pentahotels Hong Kong Kowloon
05.2015 - 06.2016
- Responsible for greeting and front desk duties
- Handle all arrival and departure records, bookings and registration.
Front Office Supervisor
Best Western Hotel Causeway
10.2019 - 05.2022
- Handle guest complaint
- Room assignment for reservation
- Maintain operation smoothly
- Staff's roster arrangement.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews, recommending additional training or advancements.
Receptionist
Royal Garden Hotel
07.2018 - 04.2019
- Responsible front desk duties
- Building good relationship with guests
- Sell room for upgrade.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
The Courthouse Hotel
10.2017 - 07.2018
- Responsible for room reservation and restaurant reservation
- Operator Duties.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Front Desk Clerk
L hotel Nina et Convention Centre
03.2014 - 04.2015
- Provide frontline services at reception counter and maintain a good relationship with guests
- Assist in handling incoming phone calls and queries for visitors and guests.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Passenger Service Agent
Jardine Aviation Services
07.2013 - 01.2014
- Providing passenger services at check-in counter, flight information desk, arrival / transit hall and boarding gate
- Conducting travel document checking, seat assignment, data entry, queue management and excess baggage collection.
Education
Bachelor of Science -
University Of Sunderland
Hong Kong06.2022
High School Diploma -
Hong Kong Institute of Vocational Education
Hong Kong09.2013
Hospitality Diploma -
Hong Kong Institute of Vocational Education
Hong Kong08.2010
Secondary School -
Chan Shui Kui Memorial School
Hong Kong09.2019
Skills
- People-oriented
- Patient
- Motivated
- Optimistic
- Responsible
- Microsoft Office
- Hotel PMS(Opera)
- Hotel PMS(Epitome)
Availability
Immediately
Hobbies and Interests
- Travel
- Reading books
- Socializing with people
- Music
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Community Associate
IWG ( Hong Kong & Canada Part Time)
06.2023 - Current
Front Office Supervisor
Best Western Hotel Causeway
10.2019 - 05.2022
Receptionist
Royal Garden Hotel
07.2018 - 04.2019
Receptionist
The Courthouse Hotel
10.2017 - 07.2018
Guest Service Officer
Hotel Pravo Hong Kong
10.2016 - 09.2017
Guest Service Officer
Pentahotels Hong Kong Kowloon
05.2015 - 06.2016
Front Desk Clerk
L hotel Nina et Convention Centre
03.2014 - 04.2015
Passenger Service Agent
Jardine Aviation Services
07.2013 - 01.2014
Bachelor of Science -
University Of Sunderland
High School Diploma -
Hong Kong Institute of Vocational Education
Hospitality Diploma -
Hong Kong Institute of Vocational Education
Secondary School -
Chan Shui Kui Memorial School
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