MUHUMUZA AMON
Toronto,ON
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
LOANS OFFICER
EQUITY BANK UGANDA LIMITED
02.2022 - 02.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Banking Officer
EQUITY BANK UGANDA LIMITED
02.2019 - 02.2022
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Played a critical role in driving successful audit results through diligent record-keeping practices.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
Education
Bachelor of Science - Accounting And Finance
KYAMBOGO UNIVERSITY
KAMPALA UGANDA12.2017
Skills
- Database Management
- Documentation Review
- Relationship building and management
- Financial Advising
Languages
English
Full Professional
Timeline
LOANS OFFICER
EQUITY BANK UGANDA LIMITED
02.2022 - 02.2024
Banking Officer
EQUITY BANK UGANDA LIMITED
02.2019 - 02.2022
Bachelor of Science - Accounting And Finance
KYAMBOGO UNIVERSITY
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