Muhul Majumder
Hamilton,Canada
Summary
Operations and customer service professional with a focus on compliance and data management. Demonstrated success in managing client projects, enhancing operational efficiency, and improving customer satisfaction through strategic initiatives and effective communication.
Overview
1
1
Certificate
9
9
years of professional experience
Work History
Operations Executive
Compliance Mentorz Inc.
04.2024 - 12.2025
- Managed client project and compliance data to ensure accuracy and enhance accessibility.
- Created validated, formatted reports on compliance activities and risk assessments.
- Identified discrepancies and anomalies, implementing corrective actions.
- Collaborated with teams to facilitate smooth execution of compliance projects.
- Generated comprehensive reports for consultants and operations teams to support documentation efforts.
- Maintained backend processes to support operational efficiency and uphold data integrity.
- Communicated with clients during night shifts, delivering timely updates to maintain transparency.
- Addressed client inquiries promptly while upholding professionalism in all interactions.
Team Leader - Operations
Bandhan Bank
10.2020 - 12.2023
- Led a 24-member team to manage escalations and monitor KPIs effectively.
- Coached staff to enhance performance and accountability, resulting in a more engaged team.
- Fostered relationships that strengthened team collaboration and contributed to a high-performing environment.
- Motivated employees, boosting engagement and driving overall efficiency improvements.
- Demonstrated agility and adaptability to maintain leadership effectiveness.
- Encouraged innovation and creativity to push personal and team boundaries.
- Handled email support and customer queries through effective time management.
- Executed decisive actions with conviction in decision-making processes.
Customer Service Executive
Sun Knowledge
03.2017 - 10.2020
- Resolved customer complaints through effective communication regarding energy accounts.
- Trained employees to improve service efficiency and quality standards.
- Monitored work quality to ensure positive customer experiences and provided performance feedback.
- Tracked performance metrics weekly to manage team and individual targets effectively.
- Documented major customer issues and reported findings to appropriate departments for resolution.
- Proposed process improvements, achieving acceptance of 3 out of 9 proposals by clients.
- Represented team in meetings and conference calls, ensuring alignment with client expectations.
Education
Bachelor of Arts (B.A.) - English
West Bengal State University
Skills
- Operations and compliance support
- Process improvement
- Reporting and auditing
- Data management
- SAP CRM
- Report writing and Excel
- Customer management and engagement
- Stakeholder engagement
- Team leadership
- Change management
Certification
- Food Safety Certification, 06/01/26 to 06/01/31
Timeline
Operations Executive
Compliance Mentorz Inc.
04.2024 - 12.2025
Team Leader - Operations
Bandhan Bank
10.2020 - 12.2023
Customer Service Executive
Sun Knowledge
03.2017 - 10.2020
Bachelor of Arts (B.A.) - English
West Bengal State University
Languages
- English, Expert
- Hindi, Fluent
- Bengali, Native