Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Muhit Ali

Montreal,QC

Summary

Administrative and Sales professional with proven ability to streamline operations and enhance productivity. Known for fostering team collaboration and achieving organizational goals through adaptable and reliable performance. Recognized for problem-solving abilities and strong organizational skills while exceeding monthly targets and maintaining KPI's.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

438 Media
09.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction and sales.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Managed multiple client's social media accounts, ensuring consistent and timely content creation and posting.

Sales Closer

Cardium
08.2021 - 05.2022
  • Maintained a strong understanding of industry trends and best practices through ongoing professional development opportunities.
  • Implemented CRM software to better track leads and manage client interactions, improving overall organization and time management.
  • Optimized lead qualification methods by refining processes for better identification of high-potential prospects.
  • Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
  • Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.

Restaurant Owner

Le Kashmir
11.2018 - 02.2021
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Made weekly employee schedules, assigned work and regularly checked the quality and productivity of all team members.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.

Sales Representative

Sekure Merchant Solutions
08.2017 - 09.2020
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Security Agent

Securite Maximum
06.2016 - 07.2017
  • Searching individuals and prevent passage of prohibited articles into restricted areas.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.

Education

Some College (No Degree) - Social Science

Dawson College
Montreal, QC
05-2015

Security Certificate / BSP License - Security

Campus Garda
07-2015

Skills

  • Problem-solving
  • Organizational management
  • Data management
  • Customer relations
  • Cold calling
  • Social media marketing
  • Customer service
  • Operational efficiency
  • Staff training

Certification

  • First Aid / CPR

Languages

English
Native or Bilingual
Bengali
Full Professional
French
Limited Working

Timeline

Operations Manager

438 Media
09.2022 - Current

Sales Closer

Cardium
08.2021 - 05.2022

Restaurant Owner

Le Kashmir
11.2018 - 02.2021

Sales Representative

Sekure Merchant Solutions
08.2017 - 09.2020

Security Agent

Securite Maximum
06.2016 - 07.2017

Some College (No Degree) - Social Science

Dawson College

Security Certificate / BSP License - Security

Campus Garda

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Muhit Ali