MUHAMMED FAVAS PUZHANKARA
Etobicoke,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
Modern Sense Furniture
05.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Warehouse Supervisor
Modern Sense Furniture
05.2021 - 05.2022
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
DISPATCHER
CUSTOMER SERVICE Atlas Tires Wholesale
06.2020 - 04.2021
- Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner
- Continuously update customers as required and solve customer specific freight issues
- Entering, updating and processing customer orders on various interfaces
- Accurately enter data and create various reports for internal/external use
- Scheduling pickup and delivery appointments for drivers
- Follow established procedures for processing bills
- Creating and auditing bills to ensure all drivers are paid in a timely manner
- Coordinate with billing to ensure accurate invoicing
- Collaborates and offers assistance to other team members in delivering optimal transportation service solutions.
Education
Post Graduate - Organizational Management
Cambrian College
2020
Bachelor - International Business, Commerce (Accounts and Finance
Madras Christian
College
2019
Post Graduate - International Business Management
Cambrian College
2018
Skills
- PROFESSIONAL SKILLS
- Account development and management intermediate
- Business administration intermediate
- Customer Service
- Manage Budgets
- Staff Management
- Problem solving advanced
- Accounting
- Microsoft Excel
- Intuit QuickBooks
- High-Pressure Environments
Timeline
Operations Manager
Modern Sense Furniture
05.2022 - Current
Warehouse Supervisor
Modern Sense Furniture
05.2021 - 05.2022
DISPATCHER
CUSTOMER SERVICE Atlas Tires Wholesale
06.2020 - 04.2021
Post Graduate - Organizational Management
Cambrian College
Bachelor - International Business, Commerce (Accounts and Finance
Madras Christian
College
Post Graduate - International Business Management
Cambrian College
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