Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Muhammed Fatih Aydemir

Toronto,ON

Summary

  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Customer Service Crew Member

The Bullger
Toronto, ON
04.2022 - 01.2024
  • Greeted customers and ascertained their needs.
  • Provided product information to customers based on their inquiries.
  • Answered customer questions regarding products, pricing, availability and services.
  • Processed cash payments and credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties as assigned by management team.
  • Communicated with other departments to ensure customer requests were fulfilled promptly.
  • Engaged customers in conversation to understand needs and suggested related products or services for upselling.

Education

Bachelor of Science - International Business Management

Izmir Dokuz Eylul University
Turkey
06-2020

High School Diploma -

Final Temel Lisesi
Turkey

Skills

  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Navigated multiple systems to identify source of issue
  • De-escalated customer complaints using specialized communication techniques
  • Built strong knowledge of product line to assist customers in selecting products
  • Listened actively to complaints, feedback and feature requests for future improvement
  • Navigated between multiple systems to find relevant information necessary for assigned tasks
  • Customer service excellence

Languages

Turkish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Customer Service Crew Member

The Bullger
04.2022 - 01.2024

Bachelor of Science - International Business Management

Izmir Dokuz Eylul University

High School Diploma -

Final Temel Lisesi

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Muhammed Fatih Aydemir