Muhammed Al Makhdum Mundekattil
Summary
Dynamic and dedicated hospitality professional with a Graduate Diploma in Hotel and Resort Operations Management. Backed by hands-on experience in fast-paced, multicultural environments, delivering exceptional customer service and operational excellence. Proven leadership as a manager and shift supervisor, with a strong ability to adapt quickly, learn fast, and motivate teams. Known for a hardworking attitude, excellent communication skills, and a passion for creating positive guest experiences.
Overview
4
4
years of professional experience
Work History
Manager
Shajeela's Kitchen
08.2024 - 07.2025
- Supervised daily kitchen operations to ensure efficient workflow and quality food preparation
- Trained staff on food safety standards and proper kitchen equipment usage
- Coordinated inventory management, ensuring timely stock replenishment and organization
- Implemented new menu items by collaborating with chefs and evaluating customer feedback
Shift Supervisor
Charger Gourmet Burgers
10.2023 - 07.2024
- Supervise front counter staff to ensure smooth and efficient customer service during shifts
- Coordinate order taking, payment processing, and timely food delivery with accuracy and speed
- Greet and engage with customers warmly; handle complaints and special requests professionally.
- Communicate clearly with kitchen staff to relay orders, customizations, and address delays.
- Manage shift schedules, delegate tasks, and handle staff breaks efficiently.
- Monitor inventory levels of front-of-house supplies
- Handle cash, reconcile registers, and prepare daily shift reports when needed.
- Maintain a calm and positive atmosphere during peak hours and resolve conflicts quickly.
Manager
Pizza Hut
04.2021 - 09.2023
- Oversee inventory management by tracking stock levels, placing timely orders, and minimizing waste to ensure smooth daily operations.
- Deliver exceptional customer support by resolving complaints, gathering feedback, and maintaining a high standard of service satisfaction.
- Deliver exceptional customer support by resolving complaints, gathering feedback, and maintaining a high standard of service satisfaction.
- Supervise and train team members to maintain performance, enforce company policies, and promote a positive work environment.
Education
Hospitality - Hotel And Resort Ops Management
Georgian College of Applied Arts And Technology
Barrie, ON03-2021
12th Grade
GHSS Edappal
Edappal, Kerala03-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Operations management
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
Manager
Shajeela's Kitchen
08.2024 - 07.2025
Shift Supervisor
Charger Gourmet Burgers
10.2023 - 07.2024
Manager
Pizza Hut
04.2021 - 09.2023
Hospitality - Hotel And Resort Ops Management
Georgian College of Applied Arts And Technology
12th Grade
GHSS Edappal
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