Muhammed Syed

• Scheduled and adjusted care for 25–40 patients weekly using Procura and AlayaCare, ensuring timely home visits
• Updated 20–30 employee and client records weekly in both platforms to maintain accurate care tracking
• Managed 20–30 urgent inquiries daily from PSWs and clients via Teams and email, resolving visit issues efficiently

• Over three years of professional driving experience across the GTA with strong knowledge of local roads and routes
• Safely completed high-volume deliveries while managing time efficiently and adapting to traffic or route changes
• Provided excellent customer service through clear communication and reliable, on-time performance
• Maintained vehicle cleanliness and followed company safety standards at all times

• Processed and verified up to 100 purchase orders per shift using OCR software, ensuring accuracy and adherence to client standards
• Supported team members via chat to resolve processing issues, contributing to timely, SLA-compliant document verification

• Tested and screened approximately 50-70 staff and visitors daily entering a long-term care home
• Recorded and tracked over 50 COVID-19 test results weekly using Microsoft Excel for Ministry of Health reporting
• Assessed temperatures of up to 50 individuals per shift, ensuring compliance with public health entry protocols
• Identified and documented 5–10 positive cases weekly, ensuring timely reporting to IPAC lead and adherence to infection control protocols

• Provided clear sample drop-off instructions to 20 clients daily, ensuring efficient specimen processing and client satisfaction

• Updated over 100 client profiles weekly with sensitive information using Microsoft Dynamics, maintaining strict data accuracy and confidentiality

• Responded to 20–30 daily inbound inquiries, addressing testing requirements and resolving client concerns in a timely manner

• Completed detailed observatory notes for each of 15–20 COVID sample collections per shift, ensuring full compliance with laboratory assessment standards