Muhammed Rashid Karadan
North Bay
Summary
Reliable, energetic and resourceful customer service professional with more than 4 years of experience in management and accounting. Experienced in customer service. Ability to work in a manner that shows: excellence, respect, trust and a positive attitude. Ability to adapt to collaborating with cross-functional teams to achieve organizational goals. Demonstrated expertise in financial planning. analysis, and risk management.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sto&Go Self storage and Uhaul
09.2021 - 10.2023
- Assist the manager in overseeing daily operations and ensuring that team members are meeting performance standards
- Supervise staff, providing guidance and support to help them achieve their goals and maintain productivity
- Assist in training new employees and providing ongoing development opportunities for existing staff
- Help create and manage staff schedules to ensure adequate coverage during peak and off-peak times
- Address customer inquiries and resolve complaints, ensuring a high level of customer satisfaction
- Monitor sales performance and operational metrics, helping to analyse results and implement improvements
- Actively reach out to potential and existing customers to understand their needs and preferences
- Cultivate and maintain relationships with customers to encourage repeat business and customer loyalty
Customer service representative
HGS
08.2019 - 07.2020
- Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information
- Address and resolve customer complaints, concerns, or problems in a timely and professional manner
- Maintain a thorough understanding of the company’s products or services to assist customers effectively
- Assist customers with order placements, tracking, changes, or cancellations as needed
- Identify and escalate complex issues to the appropriate department or supervisor when necessary
- Educate customers about new products, services, or promotions that may meet their needs
Education
Business Management -
Canadore College of Applied Arts And Technology
North Bay, ON08.2020
Supply Chain Management And Logistics -
Canadore College
North Bay, Ontario12.2019
MBA - finance
Bharathiar University
01.2018
Bachelor’s in commerce -
Calicut university
01.2015
Skills
- Communication
- Public Speaking
- Customer Service
- Negotiation
- Analytical
- Accounting
- Management
- Microsoft Word
- Microsoft PowerPoint
Languages
English
Full Professional
Timeline
Assistant Manager
Sto&Go Self storage and Uhaul
09.2021 - 10.2023
Customer service representative
HGS
08.2019 - 07.2020
MBA - finance
Bharathiar University
Bachelor’s in commerce -
Calicut university
Business Management -
Canadore College of Applied Arts And Technology
Supply Chain Management And Logistics -
Canadore College
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