Muhammed Ramzi
Chatham,Canada
Summary
Customer-orientated, strategic-thinking operational professional with over 12 years of experience in a fast-paced environment. With a clean background record and solid work history in Automotive & Transportation positions. Led by example to provide first-class customer care. Motivated, mentored, and incentivized teams to achieve productivity and performance targets. Proficient in operations and ability in securely handling customers with maximum efficiency. Offering a decade of experience and vehicle maintenance knowledge. Service management professional, recognized for commitment to high standards and delivering impactful results. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Volkswagen Chatham, Canada - Leavens Automotive Group
12.2023 - 02.2025
- Attending safety meetings to ensure the service team abides by safety policies and procedures
- Mentoring the service staff by promoting an environment where to grow and excel in their craft
- Managing a team of Service Technicians and Advisors
- Developing a working knowledge of industry laws and regulations to ensure their service department is complying
- Maintaining and following with parts department to ensure the repairs are completed on time as per the standard for the Customer satisfactory
- Maintaining and keeping track of the current fleet and taking corrective actions for the repairs
- Reporting to: Service Manager
Key Accounts Manager
KEY Car Rental Company, Dammam, KSA
04.2022 - 10.2023
- Managing all types of corporate clients for the short & long term
- Responsible for maintaining a deep understanding of marketplace trends and competitor activity
- Carrying out intense and detailed negotiations with clients
- Ensuring customers' enquiries and orders are properly managed and processed in a timely manner
- Driving revenue streams and identifying opportunities to increase revenue streams through innovation and communication
- Reporting to: General Manager
Regional Lease Customer Care & Fleet Manager
Budget Car Rental Company, Jeddah, KSA
02.2012 - 01.2022
- Develop in-depth understanding of existing fleet inventory
- Monitoring minimum fleet level & total fleet management
- Manage purchase orders for incoming fleets, services, and supplies
- Manage timelines of fleet delivery based on workshop & sales dept
- Proper understanding of demand and supply
- Managed Service team by monitoring Daily in & outbound, idling fleet & performance reports
- Professionally managed Oracle based ERP – “RLMS” for service & after sales dep.-WR, generating reports of Idling and ongoing fleet.
- Reporting to: Director of Sales & Marketing - KSA
Education
Automotive Degree -
Foundation ACCA - Business Development & CA
Skills
- Knowledge of infotainment system & ongoing updates in all types of vehicles
- Proficiency in Microsoft Office
- Sales & Marketing and Communication engagement techniques
- Excellent communication skills in multiple languages such as English, Arabic, Hindi etc
- Dealer pilot, Salesforce, VW hub & Oracle software skills
- Knowledge of all safety procedures
Accomplishments
- Used MS office & other ERP software to develop inventory tracking.
- Documented and resolved vehicles which led to inventory accomplishment.
- Achieved 100% results by introducing Salesforce Software for Customer Service tasks.
- Managed multiple branches & teams in a motive and reliable approach.
- Achieved awards from the clients by accomplishing their requirements with accuracy and efficiency.
- Award from the Company for the Top Performers special recognition on handling Covid - 19 Pandemic (2020)
Certification
- CDL License – Class AZ (ON, Canada)
- Diploma in Computer Application – (India)
Timeline
Assistant Service Manager
Volkswagen Chatham, Canada - Leavens Automotive Group
12.2023 - 02.2025
Key Accounts Manager
KEY Car Rental Company, Dammam, KSA
04.2022 - 10.2023
Regional Lease Customer Care & Fleet Manager
Budget Car Rental Company, Jeddah, KSA
02.2012 - 01.2022
Foundation ACCA - Business Development & CA
Automotive Degree -
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