Muhammed Nijas
Burnaby,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Sales Manager - Telecom
Emperor Technologies LLC - Du Telecom, Dubai
2021.02 - 2023.04
- Managed and integrated telecommunications services and systems across Dubai region.
- Boosted team performance and work quality by enhancing training to achieve their targets.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Relationship Manager - Telecom
Kyzen Technologies LLC – Etisalat Telecom
2017.06 - 2021.01
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed and integrated telecommunications services and systems across Dubai region.
Junior Account Manager - Telecom
Cassells Information Technologies LLC - Etisalat
2015.06 - 2017.05
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Front Office Executive
NMC Specialty Hospital
2012.08 - 2015.04
- Managed patient registration process, confirming data accuracy and completeness.
- Investigated insurance claims denials and appeals.
- Used HMS to schedule appointments.
- Overall customer care supportive active promoter including Out-Patient and In- Patient billing.
Assistant Sales Manager
Future Generali Life Insurance Co
2011.05 - 2012.06
- Managed and developed sales team.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
Education
Bachelor of Commerce - Accounting
Kannur University
Kerala, India04.2011
Skills
- Marketing Strategies
- Goals and Performance
- Time Management
- Prospecting Skills
- B to B Sales
- Closing Techniques
- Lead Identification and Generation
- CRM Software
- Key Account Management
Timeline
Sales Manager - Telecom
Emperor Technologies LLC - Du Telecom, Dubai
2021.02 - 2023.04
Relationship Manager - Telecom
Kyzen Technologies LLC – Etisalat Telecom
2017.06 - 2021.01
Junior Account Manager - Telecom
Cassells Information Technologies LLC - Etisalat
2015.06 - 2017.05
Front Office Executive
NMC Specialty Hospital
2012.08 - 2015.04
Assistant Sales Manager
Future Generali Life Insurance Co
2011.05 - 2012.06
Bachelor of Commerce - Accounting
Kannur University