Muhammed Nadir
Toronto,Ontario
Summary
Client-focused customer service professional with a strong background in call center support, account administration, and customer experience. Known for building trust through clear communication, active listening, and taking ownership of client concerns. Experienced in handling inbound inquiries, navigating multiple systems, and delivering timely, accurate resolutions in fast-paced environments. Brings a solid foundation in business and finance, a collaborative mindset, and a strong desire to grow within a relationship-oriented banking environment.
Overview
1
1
year of professional experience
Work History
Customer Quality Experience Associate
Mejuri
Toronto, Canada
08.2025 - Current
- Monitored and evaluated customer interactions to ensure quality, compliance, and brand standards
- Provided feedback to improve sales conversations, objection handling, and customer satisfaction
- Identified gaps in scripts and workflows to improve conversion and customer experience
- Maintained strict confidentiality while handling sensitive customer information
Customer Support & Operations Associate
Hudson’s Bay – Warehouse Operations
Toronto, Canada
09.2024 - 04.2025
- Supported high-volume operations while maintaining accuracy and efficiency
- Communicated clearly with team members to resolve issues quickly
- Met productivity targets in a fast-paced, metric-driven environment
Education
Postgraduate Diploma - Global Business Management
Georgian College
Toronto08-2025
Bachelor’s Degree - Banking & Finance
Capital University
India07-2022
Skills
- Account Administration
- Call Center & Inbound Calls
- Client Service & Customer Experience (CX)
- Strong Verbal & Written Communication
- Problem Solving & Issue Resolution
- Investments & Online Brokerage Support (non-advisory)
- Multitasking & Dual-Monitor Navigation
- Attention to Detail & Accuracy
- Time Management & Efficiency
- Work Collaboratively in Team-Based Environments
Timeline
Customer Quality Experience Associate
Mejuri
08.2025 - Current
Customer Support & Operations Associate
Hudson’s Bay – Warehouse Operations
09.2024 - 04.2025
Postgraduate Diploma - Global Business Management
Georgian College
Bachelor’s Degree - Banking & Finance
Capital University