Hi, I’m
MUHAMMED MWANJE
Edmonton,AB
Summary
Proven track record in enhancing library user experience at Bright Horizons Family Solutions, demonstrating exceptional reference research and customer assistance skills. Spearheaded a quality assurance program, significantly improving service delivery. Expert in behavior management and media options, adept at fostering educational and nurturing environments. Achieved consistent on-time work attendance, underscoring reliability and dedication.
Overview
3
years of professional experience
Work History
Bright Horizons Family Solutons
Librarian Assistant
08.2019 - 03.2020
Job overview
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Assisted patrons with library equipment operation or rentals, including photocopiers, microfiche and audio/visual equipment.
- Catalogued and sorted books and library materials.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Maintained and updated patron records in library system database.
- Helped patrons to complete forms for library card issuance.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Department Of Defense
Nanny
08.2018 - 12.2019
Job overview
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Helped children complete homework assignments and school projects.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Made healthy snacks and meals for three children with allergies.
- Provided developmentally appropriate activities for children.
- Assisted with light housekeeping duties as well as running errands.
- Safely transported children to and from school, medical appointments and extra-curricular activities.
- Offered positive and nurturing environments to support child social and emotional growth.
- Identified warning signs of emotional and developmental problems in children.
- Totaled amount owed to help parents quickly make payments for services.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
- Fostered close relationships with children by asking about school, friends and hobbies.
- Promoted language development skills through reading and storytelling.
Mario's Pizzeria
Front Desk Associate
03.2018 - 08.2019
Job overview
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Maintained transaction security by verifying payment cards against identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Executed average of 20-30 prompt wake-up calls each morning.
- Maintained cleanliness and organization of front desk area.
Olive Garden
Server
01.2017 - 12.2017
Job overview
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
Education
Grapevine High School, Grapevine, TX
High School Diploma
09.2015
Unisa University Pretoria , Pretoria Secondary School
Bachalars Degree In Commerce from English Education
02.2015
Skills
- Media and recording options
- Reference research
- Customer or student assistance
- Reference catalog maintenance
- Home school programs familiarity
- Behavior management techniques
- Excellent driving record
- Early Childhood Education
- Sales expertise
- Cash handling expert
- High-volume dining
- Guest seating arrangements
- Wine service
Languages
English
Professional Working
Timeline
Librarian Assistant
Bright Horizons Family Solutons
08.2019 - 03.2020
Nanny
Department Of Defense
08.2018 - 12.2019
Front Desk Associate
Mario's Pizzeria
03.2018 - 08.2019
Server
Olive Garden
01.2017 - 12.2017
Grapevine High School
High School Diploma
Unisa University Pretoria
Bachalars Degree In Commerce from English Education
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