Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad Usman Farooq

Mississauga,ON

Summary

Seeking a position as a Worker,

Sound Analytical, Problem Solving And Decision Making Skills, Able To Work Both Creatively And Efficiently; While Exercising Careful Attention To Detail Demonstrates Strong Work Ethic While Handling Competing Prioritizes

Computer Proficient With MS Office And Internet Applications And Software’s.

Exceptional Skill In Delivering Efficient Customer Service Working Within A Front-Line Capacity Effective Interpersonal And Communication Skills.

Able To Interact Effectively With Persons At All Levels Proven Ability To Work Well Under Pressure, Both Independently And As Part Of A Team.

Strong Organizational, Time Management And Multi-Tasking Ability RELEVANT SKILLS/ EXPERIENCE (Customer Service) Adoptability with Working Atmosphere. Excellent Knowledge of relevant safety rules and procedures Implemented and monitored processes to reduce property financial losses

Resolve Customer Complaints, Guide Them And Provide Relevant Information.

Maintained Clean And Tidy Checkout Areas.

On Hand Experience Of Bag, Box Or Wrap Packages. Pleasantly Deal With Customers To Ensure Satisfaction

Overview

6
6
years of professional experience

Work History

Uber and Door dash Driver

.
01.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Special Service Desk Associate

The Home Depot Leaside
01.2018 - 01.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took orders over phone, in person, and via computer forcustomers and provided confirmation information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Coordinated with vendors for booking repair and maintenance of products

Education

Sercurity Gaurd

Paragon Institute
03.2019

Customer Service Certification -

The Neighbourhood Organization
2018

MSc - International Relations

National Defence University
Pakistan
12.2014

Skills

  • Time Management
  • Valid Driver's License
  • Shipping and Packaging
  • Order Picking and Processing
  • GPS and Route Planning
  • Driving and Transportation
  • Customer Service
  • Sales and Marketing
  • Resolving Shipping and Delivery Problems

Languages

English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Uber and Door dash Driver

.
01.2020 - Current

Special Service Desk Associate

The Home Depot Leaside
01.2018 - 01.2020

Sercurity Gaurd

Paragon Institute

Customer Service Certification -

The Neighbourhood Organization

MSc - International Relations

National Defence University
Muhammad Usman Farooq