Muhammad Shammaas Baig
Network Specialist
Toronto,ON
Summary
Professional network and systems engineer with 10 years of experience in design and operations of IP network, Optical network, IP security and server infrastructure in NOC and IT dept environment
Overview
10
10
years of professional experience
4
4
Certifications
4
4
Language
Work History
Project Coordinator
Rogers Canada
03.2025 - Current
- Supports implementation and technical support of all wireline and data center services of the Enterprise Client Services organization, including Change Management and Incident Management
- Specializes in legacy equipment migrations within given timeframe.
- Manages GPON/RDI Phase 1 implementation, ensuring seamless deployment and performance optimization for Rogers in Canada.
- Collaborates with cross-functional teams (engineering, operations, procurement, QA) for project alignment and coordination
- Utilize Rogers tools (EWP, INSIS, Salesforce, Mapnet, Wireline, Megatool, Nika, SGI) for operational efficiency.
- Monitors project performance metrics, prepare status reports, and communicate updates to stakeholders, incl. senior management.
- Deals with potential issues to work proactively to remove roadblocks across all operational areas to ensure we deliver timely service to the customer and anticipate escalating to next levels in a timely manner
- Manages fiber RDI and GPON projects by monitoring project progress, track key performance indicators, and providing regular status updates to all key stakeholders.
- Keep up to date by following the best practices and processes, training co-workers as required, identify and report process gaps and improvements recommendations.
Equipment Engineering Design Consultant
SMC Toronto Canada
04.2020 - 02.2025
- Responsible for optimizing, tuning, and deploying robust 2G/3G/4G network solutions across diverse environment including parameter tuning and LAC/TAC optimization to LTE integrations, RET configurations, and cabinet-level hardware operation.
- Conducted pre-engineering assessments for space, power, cabling, and battery backup with a focus on infrastructure resilience, system redundancy, and risk minimization for critical telecom facilities.
- Responsible for end to end implementation of Installation Work Orders and provisioning work orders including detailed installation guidelines, network standards, and user guides for equipment installed in the network.
- Processed Space & Power provisioning requests from the Wireline/Transport planning team, ensuring compliance with asset governance, equipment security policies, and vendor baseline configurations (e.g., Apollo Ribbon, Fujitsu, Nokia, OME).
- Created and maintained logical Layer 1, 2, and 3 connectivity work orders, aligning with network segmentation and access control best practices for secure wireless backhaul and transport integration.
- Supported implementation, IPRAN OPS-TAC, and field ops during project execution to ensure secure, fault-tolerant deployments with minimal service and risk exposure to end users.
- Provided SAR (Security Access Requests) and information to third-party groups (NOC, Wireline Fiber, OPE, ETAC, IPRAN), ensuring access control procedures and authorization policies were followed.
- Oversaw IP address planning, router provisioning, and TND/HLD documentation, applying best practices in network segmentation, NAT, ACLs, and IP hygiene to prevent misconfigurations and exposure.
- Collaborated with external vendors and internal teams to evaluate cybersecurity risks associated with third-party equipment deployments and data center space utilization at wireless sites.
- Participated in Design Cost Requests (DCR) with security considerations including location vulnerability assessments, expandability planning, and infrastructure hardening.
- Created configuration script for new Cisco device (NCS-540/560, ASR903, ASR920) and verify it with existing Cisco devices (ME3800-X and Cisco 7604) that need to be replaced for IPRAN with Hands on experience on Visio, AutoCAD, Excel, PowerPoint, Access, database applications, Power systems, Batteries, Generators, Renewable Energy, Controllers and firmware, Routers (Cisco), Cabinet/WIC types and maintained SpatialNET records
- Prepared detailed Batteries hardware and backup standard rule and calculation; and design alternative power solar, wind, AC and DC generators by using PDT
- Provided extended support to Operation technicians, project coordinator, and field contractors in answering technical questions while deploying new work order
Network Analyst (IP core Fix Network NOC)
Jazz Telecom
11.2015 - 03.2020
- Supervision of FIX access network, identification of faults in the Backhaul Medias (Optical/MW) of access sites based on Ericson and Huawei. Escalating highlighted issues to the concerned teams and coordinating for resolution. Supervision of JAZZ MPBN, ENT & RAN-O Networks. Proactive Monitoring Device logs and traffic patterns, identification and resolution of observed anomalies. Troubleshooting the core network issues and resolving them
- Planning and Performing Network Optimization, Support and Upgrade Activities. Coordinating with Design team for planning and implementation of solutions. Configuring and installing new devices on Access, Aggregation & Core Levels. Coordinating with concerned teams for the establishment of Third-Party Interconnects, planning and implementation of fail-over scenarios.
- Routes advertisement & traffic planning through Network comprised of OSPF, BGP, MPLS, LDP/RSVP, MP-BGP, L2/L3 VPNs, Traffic Engineering, IPv6 etc. Traffic Engineering via SDN.
- Provisioning L2 & L3 connectivity for customers through ISP network, including multiple scenarios, like P2P, PMP, 3GAAS, Fiber, or through Third-Party Interconnects, depending upon the customer requirements and proposed solution. Troubleshooting of issues related to the customers. Probing customer solutions, providing feasibility and improvised solutions, and implementation of new customer scenarios. E2E Verification of LDI circuits consisting of Huawei & Ericsson and coordinating with the concerned teams for the resolution.
- Performance Gauging of Network Support Issues, Customer Provisioning and Support Tickets, and team performance, keeping in view the defined SLA. Reports are created & Dashboard is managed using Microsoft Analytics Tool, i.e. Power BI.
- Devices with Hands-on experience: Routers: Cisco C7200, C3845, CSR1000 - Juniper MX480, MX104, MX80. Switches: Cisco C6509, C3560, C3750, C2950 – Juniper EX4200, EX3200. Raisecom ISCOM2624G – Brocade B624, B6910 – Huawei S3300, S5328.
Trainee Engineer
United Nations High Commissioner for Refugees (UNHCR) Global Service Desk GSD, Kuala Lumpur Malaysia
02.2014 - 05.2014
- Experienced in providing Technical support for more than 130 staff members
- Maintained Branch LAN/WAN and Daily/Weekly server/systems backups.
- Performed migration of client desktops, workstations for more than 10 departments.
- Created reports using Microsoft Access and maintenance of database
- Performed Hardware /software installations & maintenance and Cisco Phone installations.
- Provided solutions for issues concerning networks, computers, and software developed by UNHCR.
Education
Master of Business Administration -
University of Massachusetts Boston
Bachelors of Science - Information Technology
University Tenaga Nasional (UNITEN)
04-2015
Skills
Certifications: CCNA R&S, CCNP, HCIE R&S, AZ900, AZ104
Certification
HCIE: Huawei Certified Internetwork Expert R&S # 9929 (Active)
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 15 in the development of number of equipment engineering projects.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Coordinator
Rogers Canada
03.2025 - Current
Equipment Engineering Design Consultant
SMC Toronto Canada
04.2020 - 02.2025
Network Analyst (IP core Fix Network NOC)
Jazz Telecom
11.2015 - 03.2020
Trainee Engineer
United Nations High Commissioner for Refugees (UNHCR) Global Service Desk GSD, Kuala Lumpur Malaysia
02.2014 - 05.2014
Master of Business Administration -
University of Massachusetts Boston
Bachelors of Science - Information Technology
University Tenaga Nasional (UNITEN)
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