Muhammad Rhiaz Subdurally

Team Leadership & Performance Management Business Operations

• Lead, mentor, and motivate a team of business analysts, sales reps, or customer support agents (role-dependent).
• Set clear KPIs (e.g., sales targets, customer satisfaction scores, operational efficiency) and monitor team performance.
• Conduct regular 1:1s, performance reviews, and career development plans.
• Execute Rogers’ business strategies (e.g., revenue growth, market expansion, B2B solutions).
• Optimize workflows for efficiency, ensuring alignment with company policies (e.g., CRTC compliance, data privacy).
• Analyze reports (sales, churn, customer feedback) to drive data-driven decisions.
• Resolve escalated client issues (B2B or retail, depending on department).
• Collaborate with cross-functional teams (Marketing, IT, Finance) to launch initiatives (e.g., new telecom products).
• Represent Rogers in client meetings or industry events.
• Ensure team adherence to Rogers’ protocols (e.g., sales ethics, service standards).
• Organize training on new tools/products (e.g., 5G services, Ignite platforms).

• Industry Knowledge: Telecom trends, Rogers’ product ecosystem (wireless, cable, cloud).
• Leadership: Rogers’ core values (e.g., "Winning Together").
• Tools: Proficiency in Salesforce, CRM systems, or Microsoft365
• Team meeting/exceeding quarterly targets (e.g., revenue, Net Promoter Score).
• Employee retention/engagement scores.
• Compliance audit results.

Electroplating Process Analysis & Optimization - Monitor and analyze electroplating processes (e.g., zinc, nickel, copper, silver and chrome plating) for quality, adhesion, and thickness. - Troubleshoot defects (e.g., blistering, uneven coating) and expediate sample for microscopy, SEM/EDS, or X-ray fluorescence (XRF). - Optimize bath chemistry (pH, temperature, current density) to reduce waste and improve efficiency. Polishing Operations Supervision - Oversee mechanical/chemical polishing teams to achieve desired surface finish (mirror polish). - Ensure compliance with specs for industries like automotive or medical devices. - Maintain abrasive/polishing equipment (e.g., buffing wheels, vibratory tumblers). Quality Control & Compliance - Conduct tests (salt spray, hardness, porosity) per ASTM/ISO standards. - Document non-conformances and lead corrective actions. - Enforce safety protocols (e.g., PPE, hazardous chemical handling). 4. Team & Resource Management - Train technicians on plating/polishing techniques and safety. - Schedule shifts and prioritize workloads to meet production targets. - Manage inventory of anodes, chemicals, and consumables. Reporting & Continuous Improvement - Generate reports on process metrics (e.g., plating rate, reject rates). - Propose upgrades to equipment/processes (e.g., automation, eco-friendly chemistries). Key Skills & Tools - Technical: In-house training with a French expert - Soft Skills: Apprentice in Lean Six Sigma, root-cause analysis, team leadership. Performance Metrics: - Coating defect rate reduction from 45% to 12%. - On-time delivery of polished components. - Reduction in chemical waste/scrap costs.

Quality Control Testing
- Perform chemical, physical, and microbiological analysis on raw milk, processed milk, and dairy products (e.g., pasteurized milk, yogurt, juice).
- Test for:
- Composition(fat %, protein %, lactose, solids-non-fat) using Milkoscan.
- Microbial contamination(total plate count, coliforms, E. coli, Salmonella, Listeria) via culture methods.
- Adulteration(water addition, starch, hydrogen peroxide).

Process Monitoring
- Verify pasteurization efficiency(alkaline phosphatase test).
- Monitor shelf-life stability(pH, acidity, organoleptic evaluation).
- Inspect cleaning/sanitization of equipment (ATP swab testing).

Compliance & Documentation
- Ensure adherence to EU, or HACCP standards.
- Maintain traceability records for batches and non-conforming products.
- Prepare Certificates of Analysis (CoA) for customers/regulators.

Equipment & Lab Maintenance
- Calibrate lab instruments (spectrometers, pipettes, incubators).
- Manage inventory of reagents, media, and lab supplies.
- FollowGLP (Good Laboratory Practices) and biosafety protocols.

Reporting & Continuous Improvement*
- Analyze trends in test data to flag production issues (e.g., high bacterial counts).
- Support in new product development (e.g., lactose-free milk).
- Participate in internal audits and third-party certifications(e.g., BRC, SQF).

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Key Skills & Tools:
- Technical: Knowledge of ISO, IDF standards, and dairy microbiology.
- Tools: FTIR analyzers, BactoScan.
- Soft Skills: Attention to detail, problem-solving, teamwork.

Performance Metrics:
- Testing accuracy(minimal retests).
- Regulatory compliance(zero critical non-conformances).
- Turnaround time for test results (e.g.,
Work Environment:
- Lab setting with occasional work in production areas.
- Shift work possible (for 24/7 production facilities).