Hamna Qazi
Milton,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Data Entry
Royal Auto Salon
11.2022 - 04.2023
- Recorded up to date information on customers, their vehicles and any upgrades/services provided to customers
- Entered data related to car products as well as parts and accessories.
- Conducted performance reviews of employee goals, objectives and performance expectations.
Customer Service
Xpert Roofing and Renovation
11.2021 - 08.2022
- Provided friendly service to customers promptly and knowledgeably
- As an active listener and listened as well as engaged clients in conversation to further understand their needs
- As a result of my polite and problem solving service to Xpert roofing and renovation I was able to exceed monthly sales quotas.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Content Creation
Private Elite Transportation (PET)
09.2020 - 10.2021
- Created content on social media specifically Instagram that showcase the elegance, comfort and purpose of company services
- My content writing reflected the PET sophisticated image as well as the benefits of traveling with PET
- As a result, many customers reached out to gather information about the service of the company.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
Education
Honour Bachelor of Arts - Political Science
University of Toronto
Mississauga, Ontario06.2023
Ontario Secondary School Diploma -
Milton District High School
Milton, Ontario06.2020
James Madison High School
Brooklyn, New York05.2017
Skills
- Exceptional Communication skills (written and verbal)
- Prioritization and problem-solving
- Organization and planning
- Attention to detail
- Strong personal Ethics
- Research and Analyzing Data
- Strong Decision-Making Skills
- Goal and team oriented
- Content/Article Writing
- Microsoft Programs: Word, Excel, PowerPoint, Outlook, SharePoint
- Operating Systems: Mac OS, Windows, IOS
- Continuous Learning Attitude
- Quality Control Measures
- Data Validation Techniques
- Effective Communication
Languages
English
Urdu
Volunteer Experience
- Syyidah Centre - Food Bank, 2019
- Milton District High School, Fashion Assistant, 2019
Timeline
Data Entry
Royal Auto Salon
11.2022 - 04.2023
Customer Service
Xpert Roofing and Renovation
11.2021 - 08.2022
Content Creation
Private Elite Transportation (PET)
09.2020 - 10.2021
Honour Bachelor of Arts - Political Science
University of Toronto
Ontario Secondary School Diploma -
Milton District High School
James Madison High School
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