Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Hobbies and Interests
Timeline
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Muhammad Mubarak Hossen

Toronto,ON

Summary

Experienced Sales Specialist with over 5 years of experience across sales associate and management roles. Proven track record of exceeding sales targets, delivering outstanding customer service, and leading teams to operational success. Skilled in staff training, performance coaching, and business development.

Overview

3
3
years of professional experience

Work History

Store Manager

Rogers Communications Inc.
North York, ON
08.2024 - 12.2024
  • Led store operations and a team of sales professionals to consistently exceed performance targets.
  • Managed scheduling, inventory, and service strategies to improve efficiency.
  • Trained and coached staff, fostering a culture of excellence and accountability.
  • Maintained compliance with corporate standards and operational procedures.

Assistant Store Manager

Rogers Communications Inc
Maple, ON
03.2024 - 08.2024
  • Supported the Store Manager in daily operations and KPI achievement.
  • Recruited, onboarded, and trained new employees.
  • Conducted team meetings and performance reviews to improve productivity.
  • Resolved escalations and ensured a high standard of customer satisfaction.

Manager on Duty

Rogers Communications Inc
Concord, ON
10.2023 - 03.2024
  • Supervised daily store functions and led team performance during peak hours.
  • Provided leadership support in the absence of store management.
  • Managed inventory control and customer escalations.
  • Maintained team morale and operational flow during busy periods.

Sales Associate

Rogers Communications Inc
Concord, ON
04.2023 - 10.2023
  • Delivered tailored solutions through in-depth customer needs assessment.
  • Consistently exceeded sales targets using upselling and follow-up strategies.
  • Recognized as top performer for 3 consecutive quarters.
  • Mentored new hires in product knowledge and closing techniques.

Assistant Store Manager

Boustan Restaurant
Montreal, QC
05.2022 - 02.2023
  • Oversaw daily restaurant operations to ensure smooth service.
  • Improved customer satisfaction by implementing staff training programs.
  • Managed inventory and reduced waste through strategic ordering.
  • Led service during high-volume events and peak hours.

Education

Diploma - Business Administration

College Canada
01.2023

Skills

  • Leadership & Team Collaboration
  • Sales Training & Techniques
  • Business Development
  • Problem Solving & Adaptability
  • Technology Proficiency
  • Customer Service Excellence

Languages

  • English: Full Professional Proficiency
  • Bengali: Full Professional Proficiency
  • Hindi: Professional Working Proficiency

Accomplishments

  • Won highest number of approved Rogers MasterCard applications (Q4 2023)
  • Top Rogers & Fido Home Internet seller in the area (June 2023)

Hobbies and Interests

  • Volunteering
  • Traveling
  • Reading
  • Technology
  • Sports
  • Music

Timeline

Store Manager

Rogers Communications Inc.
08.2024 - 12.2024

Assistant Store Manager

Rogers Communications Inc
03.2024 - 08.2024

Manager on Duty

Rogers Communications Inc
10.2023 - 03.2024

Sales Associate

Rogers Communications Inc
04.2023 - 10.2023

Assistant Store Manager

Boustan Restaurant
05.2022 - 02.2023

Diploma - Business Administration

College Canada

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Muhammad Mubarak Hossen