Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
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Muhammad Moazam Akram

Toronto,Canada

Summary

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Experienced Security Team Lead at St. Michael’s Hospital, a Level 1 trauma centre, with strong skills in emergency response and collaboration with law enforcement. Psychology graduate from York University, knowledgeable in human behaviour and crisis management. Seeking to contribute leadership and security expertise as a Police Constable.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Security Team Lead

Unity Health Network
04.2025 - Current
  • Supervised and motivated a team of security professionals in a fast-paced emergency hospital setting, fostering a culture of accountability, professionalism, and patient-focused service.


  • Coordinated directly with Toronto Police Service and Toronto Fire Services during emergencies, critical incidents, fire alarms, and lockdowns to ensure seamless response and public safety


  • Took initiative to redesign team schedules and patrol strategies to improve response times and coverage efficiency across emergency and high risk departments


Security Guard

St. Michaels Hospital
05.2024 - Current
  • Demonstrated proficiency in maintaining a secure environment within a Level 1 Trauma Center, ensuring the safety and well-being of staff, patients, and visitors.
  • Successfully defused tense situations through skilled de-escalation techniques, fostering a calm and controlled environment during high-stress incidents.
  • Responded promptly to emergency situations, including medical emergencies, violent altercations, and hazardous material incidents, employing decisive action to mitigate risks and ensure the safety of all involved parties.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Security Guard

West Park Healthcare Centre/ Paladin Security
10.2023 - Current
  • Supervised and mentored new security guards, providing on-the-job training and guidance to ensure adherence to security protocols and procedures.
  • Demonstrated ability to effectively enforce the Trespass to Property Act to prevent unauthorized access and ensure safety.
  • Provided assistance and support to patients, staff, and visitors during emergencies and crisis situations, including de-escalating conflicts and managing disruptive behavior.
  • Achievements/Tasks

Education

Bachelor of Science - Psychology

York University
02-2023

Skills

  • Risk Assessment and Management
  • Conflict resolution and de-escalation
  • Customer service and relationship building
  • Team leadership and supervision
  • Excellent verbal and written communication skills
  • Incident response

Certification

  • Mental Health First Aid Certificate (11/2022) Completion of Mental Health First Aid course from Mental Health First Aid Canada (MHFA)
  • City of Toronto De-escalation Training for Street-Front Retailers (07/2023) City of Toronto Economic Development & Culture led webinar on the use of supportive communication and de-escalation skills with individuals who may be displaying agitated behaviours in your business or who may be street-involved
  • LivingWorks Start (02/2022) Learning the TASC to recognize thoughts of suicide and engage safety resources

LANGUAGES

English Native or Bilingual Proficiency
Urdu Professional Working Proficiency
Punjabi Full Professional Proficiency
Hindi Professional Working Proficiency

Hobbies and Interests

Reading, Sports, Community Involvement

Timeline

Security Team Lead

Unity Health Network
04.2025 - Current

Security Guard

St. Michaels Hospital
05.2024 - Current

Security Guard

West Park Healthcare Centre/ Paladin Security
10.2023 - Current

Bachelor of Science - Psychology

York University

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Muhammad Moazam Akram