Muhammad Bilal Khan
Oakville
Summary
Highly skilled SAP PLM & E-commerce Senior Functional Analyst with 4years of experience in implementing, configuring, and maintaining SAP Product Lifecycle Management (PLM) solutions. Proven track record of successfully optimizing business processes, managing multiple priorities simultaneously and delivering value-added solutions to clients. Seeking an opportunity to leverage expertise in SAP PLM to drive innovation and efficiency within a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior IS Analyst - SAP PLM & E-commerce
Maple Leaf Foods Inc.
05.2022 - Current
- Conduct system testing, integration testing, and user acceptance testing (UAT) to ensure successful implementation and functionality.
- Proactively identified opportunities for improvement in existing systems, proposing innovative solutions that led to increased user satisfaction.
- Collaborated with cross-functional teams to ensure successful project delivery within tight deadlines.
- Developed comprehensive documentation for both technical and non-technical stakeholders, clarifying complex concepts for ease of understanding.
- Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical Functional specifications.
- Provide end-user training and support, creating documentation and conducting workshops to facilitate adoption and proficiency.
- Provided ongoing support and maintenance post-implementation, troubleshooting issues and addressing user inquiries.
- Stay abreast of industry trends and best practices in SAP PLM, identifying opportunities for process improvement and innovation.
- Develop and maintain data governance policies and procedures to ensure the accuracy, completeness, and consistency of product information and digital assets across multiple channels.
- Design and execute data enrichment strategies to enhance product content, including attributes, descriptions, images, and videos, to improve search relevance and user engagement.
- Collaborate with cross-functional teams, including Sale, marketing and vendor partners, to define data requirements and business rules for product catalog management.
- Provide training and support to internal stakeholders on PIM/DAM best practices, tools, and processes, fostering a culture of data-driven decision-making and continuous improvement.
IS Analyst - SAP PLM & E-commerce
Maple Leaf Foods Inc.
08.2020 - 05.2022
- Developed and maintained project documentation, configuration documentation, standard operating procedures, and other documentation as required during and after executing on implementation tasks.
- Responsible for in service support of SAP business processes by providing training, performing system configuration, developing, executing test cases and cutover tasks
- Supported company expansion efforts through careful market research and competitive landscape assessments.
- Worked with Relational databases and Tables in SAP.
- Collaborated with Technical Basis, Security, Development and non-technical business teams on Cross-functional Projects to achieve same objective.
SAP Process Specification Specialist
Maple Leaf Foods Inc.
06.2019 - 08.2020
- Validation and Mapping of manufacturing processes.
- Researched and sourced raw material information from legacy sources. Analyzed Bill of Materials (BOM) and legacy documentation.
- Created Recipes and Specifications using SAP Recipe Development based on manufacturing process and BOM.
- Troubleshoot issues by supporting plant QA requests and managing QMS ECR (Engineering Change Record) Workflow inbox.
- Conducted validation sessions with cross functional team that included plant Product Development, Quality Assurance and Operations personnel. Identified opportunities for standardization.
- Successfully implemented QMS (Quality Management System) across Poultry and Prepared meats facilities.
Education
B.Eng - Mechanical Engineering
Ryerson University
Toronto, ON06.2019
Skills
- SAP PLM
- SAP DMS (Document Management System)
- SAP RD (Recipe Development)
- SAP ECR (Engineering Change Record)
- SAP Classification
- SAP EHS
- Salsify E-commerce PIM/DAM
- CommerceIQ DSA (Digital Shelf Analytics)
- PowerBI Analytics
- Organization
- Multi-Tasking
- Dedicated team player
- Time Management
- Interpersonal Skills
- Business Communication
- Attention to detail
- Results Oriented
- Analytical Skills
Certification
- SAP PLM for Process Industries - June 2023
- SAP PLM for Discrete Industries - June 2023
- Building AI and Sustainability Solutions on SAP BTP - April 2023
- Product Information Management (PIM) Certification - Administrator Level - Aug 2021
- SAP Environment, Health, and Safety for Operational Sustainability - June 2021
- Lean Six Sigma White Belt - Maple Leaf Foods - Jan 2020
- Lean Six Sigma Green Belt - YDelay - April 2019
Timeline
Senior IS Analyst - SAP PLM & E-commerce
Maple Leaf Foods Inc.
05.2022 - Current
IS Analyst - SAP PLM & E-commerce
Maple Leaf Foods Inc.
08.2020 - 05.2022
SAP Process Specification Specialist
Maple Leaf Foods Inc.
06.2019 - 08.2020
B.Eng - Mechanical Engineering
Ryerson University
- SAP PLM for Process Industries - June 2023
- SAP PLM for Discrete Industries - June 2023
- Building AI and Sustainability Solutions on SAP BTP - April 2023
- Product Information Management (PIM) Certification - Administrator Level - Aug 2021
- SAP Environment, Health, and Safety for Operational Sustainability - June 2021
- Lean Six Sigma White Belt - Maple Leaf Foods - Jan 2020
- Lean Six Sigma Green Belt - YDelay - April 2019
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