Muhammad Athar
Calgary
Summary
Dedicated and personable customer service professional with a strong background in concierge and security roles,
providing exceptional service and support to residents and clients. Proven ability to manage front desk operations,
address resident concerns, and ensure the smooth functioning of facilities. Multilingual and adaptable team player
with a track record of maintaining high standards of service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Concierge
Regent Protection Services
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided safety reports and data analysis to building managers to inform security processes.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Managed information system regulatory compliance to meet updated guidelines.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Dock Master
Centron Real Estate Development & Construction
01.2023 - Current
- Implemented loading dock process and productivity improvements.
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Reported and established key performance metrics to monitor and meet company goals.
- Hired and trained new personnel in safety practices, employer policies, performance requirements and job duties.
- Performed pre-shift and post-shift inspections of dock equipment.
- Developed and maintained knowledgeable and productive team of employees.
Assistant Team Leader
Albert Heijn Supermarket
03.2022 - 11.2022
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Communicated company directives and programs to store associates.
- Implemented successful strategies for merchandising, seasonal transition planning, inventory processes and company programs to meet operational expectations.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Customer Service Agent
Sky UP Airline
12.2020 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Answered constant flow of customer calls with minimal wait times.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Front Desk Agent
Hotel Alarus Luxe
04.2020 - 11.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Jinnah Education Complex
ArifwalaBachelor of Business Administration - Paused 3 Samester Due To War in Ukraine
South Ukrainian National University
Odesa UkraineCanadian Securities Course ( CSC ) - Enrol
Canadian Securities Institute
Canada11.2023
Skills
- First aid administration
- Record keeping
- Patrol procedures
- Stress tolerance
- Incident reporting
- Appointment Scheduling
- Call Management
- Data Entry
- Account Updating
Languages
English
Full Professional
Russian
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Ukrainian
Professional Working
Polish
Elementary
Certification
1 .Valid Alberta Security License
2 .Valid Firearms License Non-Restricted & Restricted
3 .Workplace Hazardous Materials Information System (WHMIS)
4 .Standard First Aid and CPR Level C
5. IOSH Managing Safely 5.0
6. HABC level 2 Health & Safety
7. HABC Level 2 Fire & Safety
Timeline
Security Concierge
Regent Protection Services
03.2023 - Current
Dock Master
Centron Real Estate Development & Construction
01.2023 - Current
Assistant Team Leader
Albert Heijn Supermarket
03.2022 - 11.2022
Customer Service Agent
Sky UP Airline
12.2020 - 02.2022
Front Desk Agent
Hotel Alarus Luxe
04.2020 - 11.2020
High School Diploma -
Jinnah Education Complex
Bachelor of Business Administration - Paused 3 Samester Due To War in Ukraine
South Ukrainian National University
Canadian Securities Course ( CSC ) - Enrol
Canadian Securities Institute
1 .Valid Alberta Security License
2 .Valid Firearms License Non-Restricted & Restricted
3 .Workplace Hazardous Materials Information System (WHMIS)
4 .Standard First Aid and CPR Level C
5. IOSH Managing Safely 5.0
6. HABC level 2 Health & Safety
7. HABC Level 2 Fire & Safety
Similar Profiles
Kulwinder Kaur KaurKulwinder Kaur Kaur
Customer Service Concierge at Regent Protection ServicesCustomer Service Concierge at Regent Protection Services
Vanessa StephensVanessa Stephens
Accountant at Regent Management ServicesAccountant at Regent Management Services
Destiny PefflyDestiny Peffly
Operations Specialist at Regent Financial ServicesOperations Specialist at Regent Financial Services