Muhammad Ashir LATIF
Oakville,ON
Summary
Driven professional with a track record of enhancing guest experiences at Baymont Inn and Suits through exceptional service and problem-solving skills. Excelled in managing reservations and payments, achieving positive feedback. Skilled in Microsoft excel, word and customer service, adept at reducing lead times by 20% at Kay & Emms Pvt Ltd through strategic procurement and strong supplier relationships.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Baymont Inn and Suits
11.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
Purchase Officer
Kay & Emms Pvt Ltd
03.2017 - 04.2022
- Tracked orders and shipments to inform warehouse manager of incoming loads.
- Negotiated pricing structures, delivery schedules and other contract parameters.
- Developed and implemented effective inventory management systems to minimize stockouts and overstock situations.
- Evaluated supplier performance and worked with representatives to resolve issues.
- Identified opportunities for cost reductions through thorough analysis of market trends and price fluctuations.
- Reduced lead times with strategic procurement planning and timely supplier communication.
- Resolved disputes with suppliers diplomatically, maintaining positive working relationships while protecting company interests.
- Worked with production to understand and plan for materials needs.
- Used Software to maintain records of goods ordered and received.
- Maintained strong supplier relationships, ensuring product quality and timely deliveries.
- Managed vendor and supplier selection process based on price, quality and reliability.
- Managed purchase order processing from initiation to final payment, ensuring accuracy and timeliness throughout the process.
Education
Bachelor Business Administration - Accounting And Finance
NCBA&E
Lahore, Punjab, Pakistan 08.2016
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Room assignments
- Word Processing
- Microsoft Office
- Payment Processing
- Nightly Audits
Languages
English, Urdu, punjabi
Elementary
Timeline
Front Desk Agent
Baymont Inn and Suits
11.2023 - 05.2024
Purchase Officer
Kay & Emms Pvt Ltd
03.2017 - 04.2022
Bachelor Business Administration - Accounting And Finance
NCBA&E
Similar Profiles
Kimber MinorKimber Minor
Laundry Associate at Baymont Inn and SuitsLaundry Associate at Baymont Inn and Suits
Dhanushka TennakoonDhanushka Tennakoon
Manager on Duty at Quality Inn And SuitsManager on Duty at Quality Inn And Suits
Reece DerricksonReece Derrickson
Front Desk Agent at Baymont Inn & Suits HotelFront Desk Agent at Baymont Inn & Suits Hotel