Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Muhammad Asad Chaudhary

Calgary

Summary

  • Understand the importance of empathy in building long-lasting customer relationships.
  • Demonstrate active listening skills to understand the needs of our customers.
  • Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.
  • Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.
  • Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention.
  • Meet or exceed established targets.
  • Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services.
  • Perform other associated duties, as required.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Driver

DoorDash
03.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Minimized liability by consistently following road rules when driving.

Warehouse Associate

Amazon
01.2020 - 02.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Clerk

Direct Distribution Centres
01.2017 - 04.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Produced high-quality communications for internal and external use.
  • Processed documents and materials to disseminate information to appropriate parties.

Sales Associate Team Leader

Target
05.2015 - 03.2016
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Warehouse Associate

Sobeys Distribution Centre
03.2012 - 02.2014
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Clerk Specialist

Westfair Foods
03.2009 - 01.2012
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Produced high-quality communications for internal and external use.

Kitchen Helper

MacDonalds
03.2007 - 04.2009
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.

Education

DIPLOMA IN COMMERCE. - Commerce

PUNJAB BOARD OF TECHNICAL EDUCATION, LAHORE
LAHORE, PUNJAB, PAKISTAN.
01.2004

Associate of Applied Science - Sciences

Board of Intermediate And Secondary Education
Bahawalpur, Punjab, Pakistan.
03.2002

Skills

  • Customer Satisfaction
  • Customer Engagement
  • Multi-line phone operation
  • Call center experience
  • Computer Proficiency
  • Data Entry
  • Stress Tolerance
  • Complaint Handling
  • Microsoft Outlook
  • Customer Correspondence
  • Data Collection
  • Issue Resolution

Accomplishments

  • Volunteer

    • 6 months calgary food bank. (Food Packing)

  • Volunteer

    • 2 months calgary Public Library. (Book Keeping)

  • Volunteer

    • 4 Months computer instructor. (Centre for new Comers)

  • Employee Of month (Amazon)

    • 2 months Continuously employee of month.

Certification

  • License - Class 5 Full Advanced.
  • Experience - 15 years of Driving experience back home Pakistan and Canada.

Timeline

Driver

DoorDash
03.2022 - Current

Warehouse Associate

Amazon
01.2020 - 02.2022

Clerk

Direct Distribution Centres
01.2017 - 04.2019

Sales Associate Team Leader

Target
05.2015 - 03.2016

Warehouse Associate

Sobeys Distribution Centre
03.2012 - 02.2014

Clerk Specialist

Westfair Foods
03.2009 - 01.2012

Kitchen Helper

MacDonalds
03.2007 - 04.2009

DIPLOMA IN COMMERCE. - Commerce

PUNJAB BOARD OF TECHNICAL EDUCATION, LAHORE

Associate of Applied Science - Sciences

Board of Intermediate And Secondary Education

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Muhammad Asad Chaudhary