Muhammad Asad Chaudhary
Calgary
Summary
- Understand the importance of empathy in building long-lasting customer relationships.
- Demonstrate active listening skills to understand the needs of our customers.
- Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.
- Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.
- Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention.
- Meet or exceed established targets.
- Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services.
- Perform other associated duties, as required.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver
DoorDash
03.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Minimized liability by consistently following road rules when driving.
Warehouse Associate
Amazon
01.2020 - 02.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Clerk
Direct Distribution Centres
01.2017 - 04.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
Sales Associate Team Leader
Target
05.2015 - 03.2016
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained new employees on customer service, money handling and organizing strategies.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Warehouse Associate
Sobeys Distribution Centre
03.2012 - 02.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Clerk Specialist
Westfair Foods
03.2009 - 01.2012
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
Kitchen Helper
MacDonalds
03.2007 - 04.2009
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
Education
DIPLOMA IN COMMERCE. - Commerce
PUNJAB BOARD OF TECHNICAL EDUCATION, LAHORE
LAHORE, PUNJAB, PAKISTAN.01.2004
Associate of Applied Science - Sciences
Board of Intermediate And Secondary Education
Bahawalpur, Punjab, Pakistan.03.2002
Skills
- Customer Satisfaction
- Customer Engagement
- Multi-line phone operation
- Call center experience
- Computer Proficiency
- Data Entry
- Stress Tolerance
- Complaint Handling
- Microsoft Outlook
- Customer Correspondence
- Data Collection
- Issue Resolution
Accomplishments
- Volunteer
- Volunteer
- Volunteer
- Employee Of month (Amazon)
6 months calgary food bank. (Food Packing)
2 months calgary Public Library. (Book Keeping)
4 Months computer instructor. (Centre for new Comers)
2 months Continuously employee of month.
Certification
- License - Class 5 Full Advanced.
- Experience - 15 years of Driving experience back home Pakistan and Canada.
Timeline
Driver
DoorDash
03.2022 - Current
Warehouse Associate
Amazon
01.2020 - 02.2022
Clerk
Direct Distribution Centres
01.2017 - 04.2019
Sales Associate Team Leader
Target
05.2015 - 03.2016
Warehouse Associate
Sobeys Distribution Centre
03.2012 - 02.2014
Clerk Specialist
Westfair Foods
03.2009 - 01.2012
Kitchen Helper
MacDonalds
03.2007 - 04.2009
DIPLOMA IN COMMERCE. - Commerce
PUNJAB BOARD OF TECHNICAL EDUCATION, LAHORE
Associate of Applied Science - Sciences
Board of Intermediate And Secondary Education