Muhammad Asad Chaudhary
Calgary
Summary
- Understand the importance of empathy in building long-lasting customer relationships.
- Demonstrate active listening skills to understand the needs of our customers.
- Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.
- Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.
- Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention.
- Meet or exceed established targets.
- Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services.
- Perform other associated duties, as required.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver
DoorDash
03.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Minimized liability by consistently following road rules when driving.
Warehouse Associate
Amazon
01.2020 - 02.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Clerk
Direct Distribution Centres
01.2017 - 04.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
Sales Associate Team Leader
Target
05.2015 - 03.2016
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained new employees on customer service, money handling and organizing strategies.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Warehouse Associate
Sobeys Distribution Centre
03.2012 - 02.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Clerk Specialist
Westfair Foods
03.2009 - 01.2012
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
Kitchen Helper
MacDonalds
03.2007 - 04.2009
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
Education
DIPLOMA IN COMMERCE. - Commerce
PUNJAB BOARD OF TECHNICAL EDUCATION, LAHORE
LAHORE, PUNJAB, PAKISTAN.01.2004
Associate of Applied Science - Sciences
Board of Intermediate And Secondary Education
Bahawalpur, Punjab, Pakistan.03.2002
Skills
- Customer Satisfaction
- Customer Engagement
- Multi-line phone operation
- Call center experience
- Computer Proficiency
- Data Entry
- Stress Tolerance
- Complaint Handling
- Microsoft Outlook
- Customer Correspondence
- Data Collection
- Issue Resolution
Accomplishments
- Volunteer
- Volunteer
- Volunteer
- Employee Of month (Amazon)
6 months calgary food bank. (Food Packing)
2 months calgary Public Library. (Book Keeping)
4 Months computer instructor. (Centre for new Comers)
2 months Continuously employee of month.
Certification
- License - Class 5 Full Advanced.
- Experience - 15 years of Driving experience back home Pakistan and Canada.
Timeline
Driver
DoorDash
03.2022 - Current
Warehouse Associate
Amazon
01.2020 - 02.2022
Clerk
Direct Distribution Centres
01.2017 - 04.2019
Sales Associate Team Leader
Target
05.2015 - 03.2016
Warehouse Associate
Sobeys Distribution Centre
03.2012 - 02.2014
Clerk Specialist
Westfair Foods
03.2009 - 01.2012
Kitchen Helper
MacDonalds
03.2007 - 04.2009
DIPLOMA IN COMMERCE. - Commerce
PUNJAB BOARD OF TECHNICAL EDUCATION, LAHORE
Associate of Applied Science - Sciences
Board of Intermediate And Secondary Education
Similar Profiles
Reed BarnardReed Barnard
DoorDash Driver at DoorDashDoorDash Driver at DoorDash
Theresa SimpsonTheresa Simpson
Delivery Driver at DoorDashDelivery Driver at DoorDash
Ava MoheskyAva Mohesky
Delivery Driver at DoorDashDelivery Driver at DoorDash