Muhammad Arsalan Khan
Scarborough,Canada
Summary
Detail-oriented Pharmacy Clerk with five months of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention.
Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in Patient Counselling and prescription processing. Dedicated to answering customer questions concerning medication protocol.
Friendly and reliable with natural ability to connect with others and provide exceptional customer service. Possess foundational knowledge of pharmaceuticals and proficient in maintaining accurate records and assisting in inventory management. Committed to contributing to positive patient experience and supporting pharmacy team.
Developed strong organizational and communication skills in fast-paced pharmacy environment. Demonstrated ability to manage inventory, assist with customer inquiries, and support pharmacy operations efficiently. Looking to transition into new field, utilizing these transferable skills to contribute effectively in different professional setting. Experienced with medication preparation, patient interactions, and inventory management. Utilizes precise attention to detail in supporting pharmacy operations. Knowledge of pharmaceutical protocols and effective communication with healthcare teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacist Assistant
Shoppers Drug Mart
05.2024 - 08.2024
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
Pharmacist Assistant CO-OP
Shoppers Drug Mart
02.2024 - 06.2024
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
Store Standards Associate
Walmart
10.2023 - 02.2024
- Participated in weekly team meetings to discuss strategies for improving store performance and customer satisfaction levels.
- Implemented new merchandising techniques learned from ongoing professional development opportunities, resulting in increased sales figures over time.
- Contributed to sales growth through effective merchandise restocking and inventory management.
- Performed regular maintenance on equipment such as carts and cleaning tools to ensure optimal functionality.
- Exceeded established goals for daily productivity through disciplined work habits and strong attention to detail across all assigned tasks.
- Upheld company policies and procedures by ensuring compliance with safety and sanitation guidelines throughout the store.
Education
Honours Bachelor of Science (Co-op) - CO-OP Life Sciences (Health Sciences Stream)
09.2028
Skills
- Problem-solving skills
- Answering customer questions
- Patient Counseling
- Prescription Processing
- Receiving incoming supplies
- Medication Dispensing
- Medication labels
- Record preparation
- Verifying orders
- Processing payments
- Stocking shelves
Relevant Coursework
Biology: Life on Earth - Unifying Principles (BIOA01H3)
Sept. 2024 - Present
- Studied key biological concepts including evolution and cell metabolism, with a focus on understanding life processes at the cellular level.
- Conducted a herbicide lab, measuring oxygen production to assess the impact of herbicides on plant cells, and completed a phylogenetic lab to analyze evolutionary relationships among species.
- Gained practical experience in data collection, experimental design, and interpreting results through lab reports.
Chemistry: Introductory Chemistry I - Structure and Bonding (CHMA10H3)
Sept. 2024 - Present
- Explored Lewis structures, quantum mechanics, and the fundamental principles of atomic and molecular bonding.
- Completed labs focusing on titration techniques, learning precise measurement and the proper use of laboratory equipment.
- Developed a deeper understanding of the structure of atoms and elements through experimental and theoretical applications of chemistry principles.
Psychology: Introduction to Biological and Cognitive Psychology (PSYA10H3)
Sept. 2024 - Present
- Examined the biological basis of behavior and cognitive functions, focusing on brain structures and processes related to perception, memory, and learning.
- Participated in Peer Scholar for peer assessment and feedback on psychological topics, and utilized mTuner, an innovative tool for adaptive learning and self-assessment in cognitive psychology.
- Applied theoretical knowledge through case studies and practical experiments to analyze cognitive processes.
Statistics I (STAB22H3)
Sept. 2024 - Present
- Developed skills in statistical analysis, including hypothesis testing, probability, and data sampling techniques.
- Applied statistical methods to biological and psychological data, creating visualizations and writing comprehensive reports to interpret research findings.
Certification
- Specialist High Skills Major in Health and Wellness
- WHMIS (Workplace Hazardous Materials Information System)
- First Aid & CPR Certified
- Infection Control and Prevention Basics for Healthcare Workplaces
- Customer Service and Leadership Skills Training
- Project Management Training
Interest/Community work
- Volunteer at Mission Thrift Store, providing technical support and managing the electronics department during the summer.
- Active member of the Junior Optimist Club, contributing to community service and youth leadership projects.
- Regular participant in fitness activities at the YMCA, including badminton and fitness training.
- Enthusiast in cricket, badminton, tennis, and archery, actively participating in all sports.
- Regular attendee at the Mosque, studying the Quran and participating in nightly prayers.
- Multilingual, fluent in Pakistani Pashto, Urdu, Hindi, and English, enabling effective communication with diverse groups.
References
- Joe Rutter
Teacher at Owen Sound District Secondary High School (OSDSS)
519-376-6050 Ext 236 - Steven Crone
Owner of Shoppers Drug Mart Owen Sound
519-377-7666
Timeline
Pharmacist Assistant - Shoppers Drug Mart
05.2024 - 08.2024
Pharmacist Assistant CO-OP - Shoppers Drug Mart
02.2024 - 06.2024
Store Standards Associate - Walmart
10.2023 - 02.2024
University of Toronto Scarborough - Honours Bachelor of Science (Co-op), CO-OP Life Sciences (Health Sciences Stream)
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