Muhammad Ahsan Qaim Khani
Langley,BC
Summary
A system and network administrator with more than 5 years of experience with network design, system administration and infrastructure engineer. With a goal to put best of efforts in serving the organization I am working under in diversified roles. Moreover, enhance my professional abilities in a multidimensional manner.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Infrastructure Administrator
Pattison Food Group
02.2024 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
- Monitored temperature and power draw to immediately detect faults and failures.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Streamlined IT operations with the development of automation scripts for routine tasks and maintenance procedures.
- Oversaw global IT operations across multiple locations, ensuring consistent service levels were maintained throughout all chains.
- Managed vendor relationships to ensure timely delivery of products/services needed for smooth functioning of IT operations.
- Collaborated with cross-functional teams to improve overall IT operations and user experience.
- Oversee the monitoring of batch schedules and the execution of production batch jobs.
- Ensure all production batch schedules are completed and deadlines are met.
- Administers software used for enterprise monitoring, job scheduling, report archival, print management, and batch job scheduling and setup for report archival, printing, and distribution and to ensure critical events are monitored and acted upon, including root cause analysis and problem
resolution. - Delivered outstanding service to 3rd party contractors to maintain and extend relationships for future business opportunities.
IT Infrastructure Administrator
Pattison Food Group
02.2024 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
- Monitored temperature and power draw to immediately detect faults and failures.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Streamlined IT operations with the development of automation scripts for routine tasks and maintenance procedures.
- Oversaw global IT operations across multiple locations, ensuring consistent service levels were maintained throughout all chains.
- Managed vendor relationships to ensure timely delivery of products/services needed for smooth functioning of IT operations.
- Collaborated with cross-functional teams to improve overall IT operations and user experience.
- Oversee the monitoring of batch schedules and the execution of production batch jobs.
- Ensure all production batch schedules are completed and deadlines are met.
- Administers software used for enterprise monitoring, job scheduling, report archival, print management, and batch job scheduling and setup for report archival, printing, and distribution and to ensure critical events are monitored and acted upon, including root cause analysis and problem
resolution. - Delivered outstanding service to 3rd party contractors to maintain and extend relationships for future business opportunities.
Service Desk Technician Level 1
Pattison Food Group
02.2023
- Provides 1st level support to 200+ stores, 3 warehouses, and 1 office and responds to team member's needs
- Resolving OS, Application, Network, Internet, Email, Input and Output device issues
- Troubleshooting over the phone, email, remote connection, and instant message
- Conducting incident reviews to identify reoccurring problems
- Identify issues in over 100 business applications; supports POS Systems (Retalix, NCR)
- Using knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to final resolution
- Escalating issues to Level 2 and 3 resources efficiently
- Continues to seize the opportunity to learn different systems concept, network and hardware configurations to increase knowledge and enhance techniques in troubleshooting
- Updating information within the Ticketing System and documenting as necessary
- Alerted management team with recurring problems.
In-store Agent 1
Geek Squad, Best Buy Canada
09.2021 - 12.2022
- Provide support to customers related to their laptops and desktops
- Communicate and improvise accordingly to keep customers happy.
Infrastructure Support Office
Midas Safety, Pakistan
06.2017 - 06.2021
- Design and implement IT solutions that meet business requirements
- Capacity planning and budgeting for business related IT requirements
- Network Management and monitoring to ensure smooth connectivity across Midas global network
- Provide IT helpdesk support to employees and meet KPIs set as per business demands
- Implement, maintain, and configure all standard organization software (Microsoft Windows Sever & Clients platforms, Active Directory, Domain Controller, Centos, and MS Office etc.)
- Restructuring of MIDAS's network to improve the internet services provisioning to employees
- Monitor organization network and ensure smooth provision of Internet services to employees globally
- Internet traffic filtering to ensure fair usage via firewall rules and open-source Linux services.
Education
PGD in Business and Information System Architecture - Information Technology
Fanshawe College
London, ON12.2022
Bachelor in Telecommunication Engineering -
NED University of Engineering And Technology
Karachi Pakistan12.2016
Skills
- Windows OS, Windows Server
- Virtualization (VMWare, Hyper-V)
- Microsoft Admin Center
- Cloud Computing (Azure)
- Windows Powershell
- CCNA
- CCNP ENCOR
Languages
English
Full Professional
Hindi
Professional Working
Urdu
Full Professional
Certification
- Azure Fundamental
- CCNP Encor
- CCNP Enarsi
Timeline
IT Infrastructure Administrator
Pattison Food Group
02.2024 - Current
IT Infrastructure Administrator
Pattison Food Group
02.2024 - Current
Service Desk Technician Level 1
Pattison Food Group
02.2023
In-store Agent 1
Geek Squad, Best Buy Canada
09.2021 - 12.2022
Infrastructure Support Office
Midas Safety, Pakistan
06.2017 - 06.2021
PGD in Business and Information System Architecture - Information Technology
Fanshawe College
Bachelor in Telecommunication Engineering -
NED University of Engineering And Technology
- Azure Fundamental
- CCNP Encor
- CCNP Enarsi
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