Muhammad Zeeshan
Mississauga,ON
Summary
A seasoned technology professional with over a decade of experience, who excel in driving innovation, optimizing processes, and delivering tangible results across diverse technology domains. Specializing in Cloud solutions and Presales, possess a natural ability to present and influence audiences at all levels, from technical teams to C-level executives. Serving as an IT operations change agent, bringing together the right resources to develop and deliver turnkey complex solutions and deals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cloud Infrastructure & IS Manager
Caary Capital Limited
01.2022 - 04.2024
- Collaborated closely with engineering vendors to identify and deploy optimal cloud-based solutions, facilitating migration of company infrastructure from existing Minimum Viable Product (MVP) to Hub and Spoke topology
- Achieved 30% increase in system efficiency and scalability within six months post-implementation, as evidenced by Azure performance metrics and user feedback
- Formulated comprehensive Business Continuity and Disaster Recovery (BCDR) strategy along with organizational IT policies for Caary Capital
- Performed monthly IT spend audits at organizational level, resulting in 40% reduction in operating costs through continuous auditing and strategic adoption of Azure offerings and open-source technologies
- Implemented efficient tools to address product requirements
- Executed IT Service Management (ITSM) practices in adherence to ITIL principles, establishing robust Change Management module
- Introduced and cultivated Azure DevOps strategy within organization
- Attained 94% Azure Advisor score by effectively addressing security, identity, and data vulnerabilities
- Key stakeholder in vendor/contractor selection process.
Information Technology Solutions Manager
TechSurge Inc.
10.2013 - 06.2020
- Intranet and team collaboration solutions provided to top pharmaceutical companies and renowned SMBs using Microsoft Office 365 offerings
- Lead an interdepartmental team in developing hybrid solutions for custom products and system automation, inventory management and tracking resources for different business sectors which contributed towards the growth of company sales by 25% and reduced turn around time to customer queries to 50%
- Enhanced customer satisfaction metrics by at least 15% within six months by organizing and facilitating bi-weekly internal consensus meetings with relevant departments and stakeholders to identify and address customer requirements and pain points. Aimed to streamline communication channels and decision-making processes to achieve prompt delivery of solutions and services
- Addressed inventory movement needs of a global automobile manufacturer’s assembly plant by developing a solution leveraging cloud service offerings of Microsoft Azure by engaging all relevant SMEs which contributed to reduction in inventory and revenue losses by 25%
- Involved in all Presales activities such as SOWs, preparation of RFQ, RFP and Proposals for clients.
Senior IT Solution Analyst
Cyber Internet Services Pvt. Ltd.
11.2007 - 08.2011
- Devised Data & Internet Connectivity with DR solutions for enterprise customers on various flavors of last-mile predominantly Optical fiber using CYBERNET’s MPLS backbone network
- Expanded Cybernet’s coverage area nationwide by 20% through research and market surveys, which resulted in major overhaul of network infrastructure nationwide
- Increased customer retention from 63% to 94% and improved service offerings by reducing dependency on 3rd party vendors
- Led 'STRATEGIC TEAM' to address customer needs and issues by assigning dedicated team of individuals from each relevant department, reducing service resolution time from days to hours and commission of new services from months to days
- Represented Cybernet’s product team in strategic alliances with international vendors namely Cisco, Singtel, Maipu, Redline communications, to provide multiple flavors of each available last-mile in order to penetrate further into price conscious market.
Education
MSC Computer Networks -
Middlesex University London
London, UK01.2006
Bachelor of Engineering - Electrical Engineering
NED University of Eng. & Tech.
Karachi,PK01.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Cross-Functional Teamwork
- Policy Implementation
- Budget Control
- Business Development
- Teamwork and Collaboration
- Decision-Making
- Needs Assessment
Certification
- Azure Solution Architect Expert, Microsoft, 2024
- Azure Administrator Associate, Microsoft, 2024
- AWS Solution Architect Associate, Amazon Web Services, 2020
Personal Information
- Cloud Infrastructure Consultancy
- DevOps
- Solution Design and Planning
- Business Development
- ITSM
- Organizational IT Policies
- Presentations and Training
- IP address planning
- Custom Applications Cloud Solutions
- Microsoft products
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Cloud Infrastructure & IS Manager
Caary Capital Limited
01.2022 - 04.2024
Information Technology Solutions Manager
TechSurge Inc.
10.2013 - 06.2020
Senior IT Solution Analyst
Cyber Internet Services Pvt. Ltd.
11.2007 - 08.2011
MSC Computer Networks -
Middlesex University London
Bachelor of Engineering - Electrical Engineering
NED University of Eng. & Tech.
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