Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Timeline
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MUHAMMAD UMAR

Guelph,ON

Summary

Motivated and dependable team member with over 3 years of hands-on experience in fast-paced retail and food service environments, including Zehrs and Tim Hortons. Skilled in delivering exceptional customer service, operating POS systems, managing cash transactions, and supporting daily store operations. Known for strong teamwork, attention to detail, and the ability to stay calm and efficient during busy periods. Currently pursuing a Bachelor’s degree in Civil Engineering at the University of Waterloo, bringing problem-solving, communication, and organizational strengths to every role. Eager to contribute to Farm Boy’s reputation for fresh products and outstanding customer care.

Overview

3
3
years of professional experience

Work History

Shift Leader

Tim Hortons
08.2023 - Current
  • Supervised a team of employees, ensuring excellent customer service, and efficient operations.
  • Trained new staff members on customer interaction, cash handling, and food safety procedures.
  • Managed high-volume customer flow during peak hours while maintaining a friendly, and welcoming environment.
  • Resolved customer concerns professionally, demonstrating problem-solving and conflict-resolution skills.

Team Member

Zehrs
Milton, ON
07.2022 - 08.2023
  • Assisted customers with purchases, returns, and inquiries in a friendly and professional manner.
  • Operated POS system, handled cash, debit, and credit transactions accurately.
  • Collaborated with team members to meet store goals and ensure smooth daily operations.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Stocked shelves and ensured products were easily accessible to customers.

Education

Civil Engineering

UNIVERSITY OF WATERLOO
Waterloo, ON
01.2029

High School -

CENTENNIAL HIGH SCHOOL
Guelph
06-2024

Skills

  • WHMIS Certified (Workplace Hazardous Materials Information System)
  • First Aid & CPR Certified
  • Sales and upselling
  • Team supervision
  • Sales expertise
  • Excellent communication and interpersonal skills
  • Strong teamwork and leadership abilities

Volunteer Experience

  • Habitat for Humanity Guelph, Construction & Community Engagement Volunteer, Contributed to local housing projects by assisting in construction, painting, and landscaping., Worked alongside teams to ensure projects met safety standards and deadlines., Educated community members about affordable housing initiatives.
  • City of Guelph, Special Event Volunteer, 2023, 2024, Helped organize and run public events such as the Canada Day Festival, Winter Lights, and local fundraisers., Provided customer service by assisting guests, directing traffic, and managing event booths., Developed teamwork and organizational skills by working with event coordinators and volunteers.

Accomplishments

  • Dean’s List, University of Waterloo — 1st year of study (2024–2025)
  • $4,000 Entrance Scholarship, University of Waterloo (2024)
  • Recognized as Employee of the Month twice at Zehrs for excellent customer service (optional, but you can add if you want)
  • Led a team of volunteers for a community clean-up initiative in Guelph (2023)
  • Organized a local food drive, collecting over 300 items for donation (2023)

Timeline

Shift Leader

Tim Hortons
08.2023 - Current

Team Member

Zehrs
07.2022 - 08.2023

Civil Engineering

UNIVERSITY OF WATERLOO

High School -

CENTENNIAL HIGH SCHOOL
MUHAMMAD UMAR