Muhammad Touseef
Richmond Hill,Canada
Summary
I’m a motivated and adaptable professional with experience in customer service, IT support, and cybersecurity. I enjoy solving problems, whether it’s helping customers at the counter, troubleshooting technical issues, or supporting system security. My background has given me a mix of people skills and technical skills, which I use to create smooth and reliable experiences for both customers and teams. I’m eager to keep growing in the tech field while contributing positively to any workplace I join.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Counter Attendant / Crew Member
Finlayson Hospitality Partners (McDonald's)
06.2025 - Current
- Serve customers in a fast-paced environment while keeping accuracy and service quality high.
- Manage POS transactions, handle cash and digital payments.
- Work closely with the team to keep shifts running smoothly.
- Solve customer issues quickly and professionally.
Junior Cybersecurity Expert
Pentest People
10.2024 - 02.2025
- Assisted cybersecurity teams with penetration testing and assessments.
- Helped identify vulnerabilities and suggested improvements for system security.
- Monitored networks and logged potential security incidents.
- Developed hands-on skills with cybersecurity tools and reporting.
Customer Service & Computer Technician
Chester’s Chicken
09.2022 - 10.2024
- Supported customers with orders both in-store and online.
- Maintained and troubleshot POS systems daily.
- Integrated and supported online delivery platforms (Uber Eats, Just Eat).
- Trained staff on Microsoft Office tools for reporting and admin tasks.
- Balanced customer service with smooth technical operations.
Education
B.Sc. - Cyber Security
Birmingham City University
05-2024
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, Access, Publisher)
- POS troubleshooting & technical support (hardware/software, Windows OS)
- Online ordering systems (Uber Eats, Just Eat)
- Cybersecurity basics: vulnerability testing support, malware protection, safe IT practices
- Web Development (HTML, CSS, WordPress)
- Data entry, reporting, and inventory tracking
- Customer service & problem resolution in fast-paced settings
- Data Analysis
Accomplishments
- Praised by customers and management for excellent service and problem-solving.
- Maintained accuracy and attention to detail in fast-paced environments.
- Built strong customer relationships that led to repeat business.
- Demonstrated adaptability by handling both technical and customer-facing responsibilities.
Websites
Certification
Web Design & Development Certification – 2018
Languages
English (Fluent)
Native or Bilingual
Urdu (Fluent)
Native or Bilingual
Timeline
Front Counter Attendant / Crew Member
Finlayson Hospitality Partners (McDonald's)
06.2025 - Current
Junior Cybersecurity Expert
Pentest People
10.2024 - 02.2025
Customer Service & Computer Technician
Chester’s Chicken
09.2022 - 10.2024
B.Sc. - Cyber Security
Birmingham City University
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