Muhammad Thien
Elk Grove
Summary
Results-driven Team Leader with a proven track record in motivating teams, enhancing service quality, and resolving customer complaints. Demonstrates strong attention to detail and effective documentation skills, ensuring a safe and productive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Jersey Mike's Subs
Elk Grove, CA
07.2023 - Current
- Supervised daily operations to ensure efficient workflow and high standards of service quality.
- Trained and mentored new team members on best practices for food preparation and customer service.
- Improved employee performance through regular feedback and coaching sessions, fostering a collaborative environment.
- Resolved customer complaints effectively, maintaining a positive shopping experience and brand loyalty.
Education
Bachelor of Science - Nursing
Cosumnes River College
Sacramento, CA05-2029
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Documentation and reporting
- Safety
Accomplishments
Accepted into UC Davis, CSULB, Cal Poly SLO, but rejected admission.
Certification
Certified Nursing Assistant
Languages
Cham
Limited Working
Interests
Basketball
Gym
Studying
Hiking
Beach
Timeline
Team Leader
Jersey Mike's Subs
07.2023 - Current
Bachelor of Science - Nursing
Cosumnes River College