Muhammad Sohaib
Calgary,AB
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Customer Service Account Manager
Flint International Limited
01.2012 - 01.2023
- Entered customer data into the system and communicated service concerns with HR and the GRO department.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- 'Managed over 50 customer calls per day.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through a quality assurance program.
- Proactively address customer concerns in order to prevent escalations and complaints.
- Stepped up to assist the customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed and maintained strong relationships with customers to foster repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Business Development Executive
Mobily
02.2010 - 12.2011
- Communicated directly with customers and partners to build strong business networks and relationships.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted a high level of customer satisfaction using strong relationship-building skills, consistent follow-up, and prompt issue resolution.
- Assisted clients throughout the sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Prospected new sales leads from directories, referrals, and partners.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Collaborated with sales and marketing departments to support client acquisition.
BSS & BB Ware House Supervisor
Motorolla
01.2009 - 01.2010
- Trained and mentored a competent and flexible workforce to meet project needs and promote a positive work environment.
- Performed preventative maintenance to keep tools and equipment functional.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Provided input to team lead regarding areas for process and procedural improvement.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of a warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated with vendors to verify the timely delivery of materials and supplies, avoiding delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
Bachelor of Arts - Sociology
2008
Diploma - Tourism & Hotel Management
05.2006
Skills
- Teamwork
- Problem-Solving
- Customer service
- Sales
- Standards Administration
- Business Development
- Employee Motivation
- Customer Service and Assistance
- Serve Customers
- Prospecting and Cold Calling
- Territory Expansion
- Promotions and Marketing Strategies
- Following Up with Clients
- Profit Target Achievement
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised a team of 200 staff members.
- Collaborated with a team of 15 in the development of Salam Mobile, SAP, ATSS, OCC, DG Square UK
- Resolved product issues through consumer testing.
- Achieved 100 % by introducing ODOO for Daily Clerical, invoicing, Pay Rolling, and HR, tasks.
Book Reading, Swimming, Traveling
I would like to read real-life stories of different people around the globe regarding their personal experiences of life.
I love swimming in the pool and I like to visit scenic, natural places and i like cars
Timeline
Customer Service Account Manager - Flint International Limited
01.2012 - 01.2023
Business Development Executive - Mobily
02.2010 - 12.2011
BSS & BB Ware House Supervisor - Motorolla
01.2009 - 01.2010
University of Sargodha - Bachelor of Arts, Sociology
ITHM - Diploma, Tourism & Hotel Management
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