Muhammad Siddiqui

• Delivered Tier 1 infrastructure support throughout a multi-year automation
• Managed Active Directory and VoIP phones for users.
• conference rooms—ensuring 100% executive satisfaction and zero disruptions.
• Monitored and triaged 1,000+ network devices in a 24/7 land/rail/sea operation.
• personally resolved 150–200 tickets monthly while documenting procedures for
• future terminal conversions.
• Drove cross-functional coordination with the NOC, 3rd-party vendors, and
• project which reduced terminal labor costs by 70%, uniting new network systems
• with technologically advanced heavy machinery and legacy machinery.
• Deployed and supported endpoint environment for 200+ users: Windows laptops.
• departments, assisting with change requests/patching, security access systems, and
• server room authorization.

• Assists in supporting applications, user computers, peripherals.

• Monitored Help Desk and assisted in resolving technical issues.

• Install and upgrade computer software and network equipment.

• Provided timely responses to internal client inquiries to enhance support experience.

• Research computer products on manufacturer websites for infrastructure compatibility.

• Assist system administrator with installation and maintenance of server hardware and software.

• Assist system administrator maintaining active directory and monitoring anti-virus server and computers to increase virus resistance.

• Diagnosed and resolved application and PC network connectivity issues to restore user access.

• Coordinate with third party software support to troubleshoot proprietary software.

• Ensure IT system compliance with industry standards and applicable laws.

Analyzed and evaluated system or equipment problems.

• Displayed broad knowledge and repeated success installing, troubleshooting, and upgrading hardware and software for system to run strong
• Achieved a track record of success identifying inaccuracies and technical issues within digital assets while implementing corrective solutions to resolve systematic errors
• Contributed as a skilled team leader and trainer with a track record of directing multiple tasks effectively to ensure target completion of all deliverables
• Provided technical support for hardware and software issues across various departments.
• Assisted users in troubleshooting network connectivity and application-related concerns.
• Maintained documentation for IT procedures and user guides for staff reference.

• Administered Active Directory for user account management, facilitating new accounts and deactivating outdated ones.
• Installed and managed file and printer services to enhance operational efficiency.
• Upgraded computer components and software to maintain system performance.
• Troubleshot user issues promptly to minimize downtime and improve satisfaction.
• Managed inventory of IT devices, ensuring optimal resource allocation.
• Assisted with onboarding and offboarding processes, including accounts, keycards, and transponders.
• Addressed end-user inquiries and concerns, providing timely technical assistance.
• Maintained up-to-date knowledge of products and services to support training and problem-solving efforts.