Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Organized, maintained and updated information in computer databases.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Criminal Lawyer
Punjab Bar Association & Lahore High Court, Lahore
01.2012 - 12.2022
Took part in meetings both internal and at clients' locations.
Attended depositions and court proceedings and prepared summaries on cases.
Represented clients in court proceedings, hearings and arbitrations.
Used knowledge of legal precedents to analyze probable outcome of cases.
Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
Analyzed legal documents and identified pertinent issues for clients.
Senior Court Stenographer
District Judiciary
11.2005 - 12.2010
Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
Conducted transcription for legal proceedings, public service events and corporate meetings.
Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
Aggregated and copied finalized documents for disbursement across interested parties.
Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
Noted conversations and activities in shorthand for later conversion to full text.
Secondary School Teacher
Education Department Govt. Punjab, Pakistan
07.2000 - 10.2005
Fostered positive and pleasant classroom culture while maintaining learning development goals.
Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
Office Clerk Assistant
Education Department Govt. Of The Punjab, Pakistan
10.1993 - 06.2000
Greeted guests in with friendliness and professionalism.
Assisted manager in all aspects of business operations.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Monitored and ordered supplies and materials to keep office well stocked.
Completed clerical tasks such as filing, copying, and distributing mail.