Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant
Muhammad Mahmood

Muhammad Mahmood

Cambridge,ON

Summary

Knowledgeable and dedicated young professional with extensive experience serving in the retail, corporate, customer service, and provincial level industry. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative (Revenue Services)

City Of Kitchener
Kitchener, ON
08.2021 - 08.2022
  • Receives queries by telephone, fax, letter mail, voice messages, front counter, and email related to utilities, finance loans, miscellaneous invoicing (e.g., furnace repairs), property taxation, and parking infraction notices.
  • Resolves customer service problems by clarifying the customer's issue.
  • Maintains customer records by updating account information.
  • Maintains and updates information while extensively contributing to the systematic use of CIS and SAP.
  • Investigates and verifies problem accounts, unusual situations and customer claims.
  • Processes payments by receiving cash, cheques, money orders, gift certificates, or debit card transactions; provides receipts.
  • Provides general information to the public regarding City of Kitchener services and programs.
  • Provides back-up support to other group members in the performance of job duties as required.
  • Trains new Customer Service Representatives in accordance with the CSR Training Manual as required.

Customer Service Respresentative

FedEx Express Canada
Cambridge, ON
02.2021 - 08.2021
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • Greet customers in a whole-hearted manner where everyone "feels-at-home".
  • Work with customers to the best of the ability to promote company values and benefits.
  • Respond to incoming calls, emails and other message from customers and give them the right answers and directions. Process outgoing calls to ensure customers are well aware of current situation whilst being satisfied with the communicational aspect.
  • Serves as mediator between customers and clients in cases of disputes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Community Ambassador

Townline Muslim Centre
Cambridge, ON
06.2020 - Current
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Resolved problems, improved operations and provided exceptional service.
  • Monitored community centre inventory to keep stock levels and databases updated.
  • Initiated events, programs, and lecturer scholarships for community benefit and gain
  • Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
  • Spoke at public events, evangelizing for organizational goals and interests.

Supervisor

Zehrs Markets, PC Express
Cambridge, Ontario
02.2020 - 03.2021
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Providing extensive customer service.

Personal Shopper

Zehrs Markets
Cambridge, Ontario
08.2020 - 02.2021
  • Picked daily orders for customers in store.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Cashier

Zehrs Markets
Cambridge, Ontario
01.2019 - 08.2020
  • Shopped daily orders for customers on a timely basis.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes
  • Tracked substitutions and informed customers of changes
  • Answered questions about store policies and concerns to support positive customer experiences
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Volunteer

Region of Waterloo Home Child Care
Cambridge, Ontario
01.2019 - 03.2020
  • Number of Hours: 300, Experience
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Helped program leadership with planning and fundraising responsibilities.
  • Used strong interpersonal communication skills to convey information to others.

Labourer/Carpenter

Delhi Construction
Carpenter, Cambridge, Ontario
01.2018 - 06.2019
  • Complete Home renovation projects such as Kitchen, Living, and bathroom construction, custom carpentry work, as well as some electrical and plumbing repairs
  • Extensive knowledge of relevant materials, methods and tools, as well as government policies, quality control processes, and optimal budgeting techniques
  • Maintain daily job records and assemble weekly progress reports
  • Used roughly 30 different types of hand and power tools to handle work needs
  • Followed safety protocols and maintained a clean work environment.

Teacher

Cambridge Muslim Society
Cambridge, Ontario
01.2017 - 01.2019
  • Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance
  • Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered to the students
  • Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students
  • Helped students with a new virtual environment
  • Guided pupils daily regarding problems and difficulties

Education

Master of Science - Theological Sciences

University of Advanced Theology
United States Of America
06.2025

High School Diploma -

Preston High School
Cambridge, ON
06.2020

Skills

  • Mastery of Customer Service
  • Interactive
  • Punctual
  • Influential
  • Extensive Leadership
  • Multi-Tasker
  • Multi-Lingual
  • Fast Learner
  • Patient

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Supervised team of 20 Staff Members
  • Customer Service Representative of the Year
  • 1st Place - Toronto International Quran Competition
  • 2nd Place - Morocco International Quran Competition
  • 1st Place - Science Fair
  • Student of the Year - 1st Place in the entire University
  • Student of the semester - 2nd Place in the entire University
  • Honors Award Student - All course over 90% in Grade 12

Certification

The Rhetoric Art of Public Speaking - Harvard Online

July 2020 - MS Office Advanced Fundamentals.

Timeline

Customer Service Representative (Revenue Services)

City Of Kitchener
08.2021 - 08.2022

Customer Service Respresentative

FedEx Express Canada
02.2021 - 08.2021

Personal Shopper

Zehrs Markets
08.2020 - 02.2021

Community Ambassador

Townline Muslim Centre
06.2020 - Current

Supervisor

Zehrs Markets, PC Express
02.2020 - 03.2021

Cashier

Zehrs Markets
01.2019 - 08.2020

Volunteer

Region of Waterloo Home Child Care
01.2019 - 03.2020

Labourer/Carpenter

Delhi Construction
01.2018 - 06.2019

Teacher

Cambridge Muslim Society
01.2017 - 01.2019

Master of Science - Theological Sciences

University of Advanced Theology

High School Diploma -

Preston High School

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Muhammad Mahmood